Rudy Mosqueira
Williamsburg
Summary
Experienced in member service with a proven ability to resolve account and service concerns while sticking to company policy. Skilled at uncovering and solving challenges to ensure customer satisfaction and loyalty. Focused on surpassing expectations and driving team success for outstanding results.
Overview
5
5
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
05.2023 - Current
- Hired at the Ashburn, Va branch as a Member Service Representative II on 05/23
- Received Level 1 Authorization on 04/24.
- Transferred to Williamsburg, VA branch on 06/24.
- Have received 7/7 Branch Experience Survey scores
- Helped assist in volunteer events at the branch
- Became a Financial Education Champion on 01/25 as well as a Coconut appointment Leader in 01/25
- Became a Virginia Notary Public in 04/25
- Completed mentor training and officially became a mentor in 05/25
- Got promoted to a Member Representative III (GL 74) in 05/25
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Barista/Shift Supervisor
Starbucks
05.2021 - 04.2023
- I worked as a barista at Starbucks and later on got promoted to a shift supervisor.
- As the shift supervisor I was in charge of being the team leader and de-escalating any situation with customers.
- I was in charge of counting and handling money, as well as placing any big orders we need throughout the store such as cash orders, merchandise or store equipment.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Barista
Harris Teeter
02.2020 - 04.2021
- I worked as a Barista in a Starbucks kiosk within a Harris Teeter.
- I have been certified as a barista/barista trainer.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associate (in Progress) - Business Administration
Northern Virginia Community College
Sterling, VA09-2026
High School Diploma -
Broad Run High School
Ashburn, VA06-2021
Skills
- Point of sale expertise
- Accurate cash handling
- Product recommendations
- Banking operations support
- Transaction processing
- Skilled in shift management
- Service excellence
- Cash management
- Member correspondence
- Complaint handling
- Customer service
- Document processing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Member Service Representative II
Navy Federal Credit Union
05.2023 - Current
Barista/Shift Supervisor
Starbucks
05.2021 - 04.2023
Barista
Harris Teeter
02.2020 - 04.2021
Associate (in Progress) - Business Administration
Northern Virginia Community College
High School Diploma -
Broad Run High School
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