Ruhma Khan
Summary
Certified Scrum Master with nearly 2 years of experience facilitating Agile teams in hybrid Agile-Waterfall environments. Skilled in Jira and Confluence for managing workflows and tracking progress. Experienced in coaching teams, removing impediments, and collaborating with stakeholders to ensure successful project delivery. Strong communicator of Agile principles and project metrics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
Nakupuna
11.2023 - 05.2025
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, investors, stakeholders, technologists, and other scrum masters to define solutions and drive progress.
- Worked in hybrid Agile-Waterfall environments to balance iterative delivery with structured project phases.
- Led cross-functional teams to complete IT projects and requirements successfully.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Created slide decks presenting team velocity, sprint metrics, and development workflows for leadership and stakeholders.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
IT Support Specialist
DNI
02.2022 - 10.2023
- Provided multi-channel IT support (phone, email, chat) for Windows, Office, VPN, Outlook, and printer issues.
- Supported VIP users and mobile device provisioning; ensured MDM compliance using STIG Viewer.
- Managed user accounts and access via Active Directory and Cayosoft.
- Resolved remote access problems using DameWare and Cisco AnyConnect VPN.
- Created and updated technical documentation for troubleshooting and knowledge sharing.
- Troubleshot DoD applications including EZ-Quant, CaseWare, and DMIS, and supported various PC hardware/software.
IT Support Specialist
OCTO
06.2021 - 03.2022
- Responded to service tickets and calls; diagnosed and resolved technical issues.
- Managed and closed incidents using Remedy (ITMS) ticketing system.
- Supported imaging, configuration, and setup of hardware and equipment.
- Created and managed user accounts in Active Directory via Cayosoft.
- Provided advanced support for Windows 10 and Windows 7 environments.
Help Desk Technician
Advanced IT Solutions
10.2019 - 06.2021
- Performed troubleshooting, repair, and replacement of hardware components.
- Developed and maintained backup and recovery plans for servers.
- Managed Windows systems and supported application rollouts.
- Resolved helpdesk tickets via in-person, chat, and phone support.
- Set up workstations and configured printers, scanners, and routers
Education
Associate of Science - Science
NOVA
Fairfax, VA08-2015
Skills
- Team facilitation
- Customer requirements analysis
- Workflow Analysis
- Customer interaction
- Project management
- Backlog management
- Risk identification
- Sprint planning
- Agile best practices
- Software development lifecycle
- Meeting facilitation
- Leading scrum meetings
Clearence
T3 Active Secret Security Clearance
Certification
- Sec+
- CSM
- SAFe SM
- SAFe PO
Languages
Urdu
Timeline
Scrum Master
Nakupuna
11.2023 - 05.2025
IT Support Specialist
DNI
02.2022 - 10.2023
IT Support Specialist
OCTO
06.2021 - 03.2022
Help Desk Technician
Advanced IT Solutions
10.2019 - 06.2021
Associate of Science - Science
NOVA
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