Russell Dearolph-Hibbitts
Bohannon,VA
Summary
Strong leader and skilled rink manager excelling in ice resurfacing/maintenance, hockey coaching, group and private instruction. Supervising rink employees to meet and excel rink safety standards and customer service needs. Also supervising work to include: daily cash reports, concessions/proshop inventory, purchasing decisions, restocking, and overseeing a combined team of rinkgaurds, cashiers, and concessions workers. Excelling customer service abilities and attention to detail in all facets of operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ice Rink Manager
Chilled Ponds at Yorktown (Previously HR Iceplex)
07.2017 - Current
- Proficient in ice resurfacing and ice resurfacer maintenance
- Ice Maintenance
- Enhanced customer satisfaction by efficiently managing daily rink operations and addressing concerns promptly
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
- Cash management
- Oversee equipment rentals and pro shop inventory management for optimal stock levels and availability
- Hockey and figure skate sharpening (by hand and Sparx)
- Coordinate supply orders, storage and distribution
- Hockey/Skating Coach (private and group lesson instructor)
- Demonstrate leadership by making improvements to work processes and helping to train others
- Prioritize and organize tasks to efficiently accomplish service goals
- Work successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services
- Settle disputes or helped solve other customer concerns
- Assign work to team members and evaluated performance against standards
- Supervise material acquisition, setup and teardown for periodic and special events
- Initiate creative ideas and kept recreation programs entertaining and refreshing
- Scorekeeping/stat tracking for youth and adult hockey
- Monitor activities to enforce rules and safety procedures or arrange removal of unruly patrons
Education
BBA - Business And Management
Old Dominion University (In Progress)
NorfolkSkills
- Reliable & Trustworthy
- Supervision & Leadership
- People Skills
- Team Management
- Critical Thinking
- Excellent Customer Service
- Maintenance & Repair
- Outstanding Work Ethic
- Multitasking
- Problem-solving abilities
- Organizational skills
Certification
Certified Ice Technician (In Progress)
Enrolled:
Basic Arena Refrigeration (BAR) June 23-26th 2025
Ice Making & Painting Technologies (IMPT) August 4th-7th 2025
Ice Maintenance & Equipment Operation (IMEO) September 2nd-5th 2025
Certification completion date - September 2025
Timeline
Ice Rink Manager
Chilled Ponds at Yorktown (Previously HR Iceplex)
07.2017 - Current
BBA - Business And Management
Old Dominion University (In Progress)
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