Ryan Delosreyes
Virginia Beach
Summary
Dedicated professional with extensive experience in customer service and IT management. Known for enhancing team performance and improving operational efficiency while ensuring customer satisfaction. Strong communicator and problem solver who is approachable and willing to assist when needed.
Overview
11
11
years of professional experience
Work History
IT & Records Manager
Virginia Beach General District Court
Virginia Beach
12.2025 - Current
- Orders all supplies, forms and state contracted items.
- Responsible for receiving, unpacking and storing all deliveries, including boxes of paper, boxes of ink supplies, boxes of supply forms weighing 25 pounds and greater.
- Allocates space for delivery of these items and maintains inventory.
- Serves as System’s administrator and performs miscellaneous job-related duties as assigned.
- Recommend improvements in procedures and efficiency to the appropriate manager and Clerk of Court. Point of contact with Supreme Court of Virginia for all technical troubleshooting of systems.
- Troubleshoot via remote access instructions.
- Assisted and train Supervisors & Managers/ all court employees on Proper PC usage.
- Responds to user needs regarding hardware and software usage, and any unanticipated problem and notifies users of said anticipated problems and changes
Deputy Clerk/ Backup IT
Virginia Beach General District Court
Virginia Beach
08.2022 - 12.2025
- Assist the public at the front counter or phone service with questions, filings, and payments.
- Issues summons, subpoenas, warrants, capias, orders and other court papers as necessary.
- Types or reviews all documents needed or as a result of court hearing.
- Forwards appeal bonds, case papers etc. to Circuit Court.
- Researches and provides verbal or written information requested by the public, attorneys, and government organizations etc.
- Prepares dockets in advance before Court Hearing date.
- If in Courtroom makes sure docket is going smoothly, handing each individual case to judge, being their set of hands when it comes to courtroom matters.
- Assists with any tech problems that may arise if IT person is out/ or unavailable.
Hardlines Team Lead
Walmart
05.2017 - 05.2022
- In charge of several departments in the store which consisted of: Stationary (Office Supplies), Fabrics & Crafts, Celebrations, Sporting Goods, Hardware and Automotive.
- Responsible for teaching and training associates in said areas.
- Provide customer service, maintain a clean sales floor and kept product in stock.
Manager
Sonic Drive In
08.2015 - 01.2017
- Led a small team, given the shift.
- Provided and excelled at customer service while taking orders.
- Maintained a cleanly store on top of training and hiring.
- Sent daily sales numbers to the Regional Manager in regard to sale numbers and labor hours.
Skills
- Computer literacy
- Time Management
- Detail oriented
- Adaptability
- Multitasking
- Conflict resolution
- Ability to work individually or in a team
- Communication
- Work Ethic
- Accountability
- Customer Service
Timeline
IT & Records Manager
Virginia Beach General District Court
12.2025 - Current
Deputy Clerk/ Backup IT
Virginia Beach General District Court
08.2022 - 12.2025
Hardlines Team Lead
Walmart
05.2017 - 05.2022
Manager
Sonic Drive In
08.2015 - 01.2017