Ryan Donatelli
woodbridge
Summary
Results-driven Bartender and FOH Lead with 13 years in the hospitality industry. Expertise in food and beverage management, team coordination, and training enhances service quality and customer satisfaction. Strong communication and time management skills ensure efficient task execution.
Overview
19
19
years of professional experience
Work History
General Maintenance Worker
Crystal Gardens Assisted Living
Springfield
05.2026 - Current
- Ensured clean and safe environments for residents and staff.
- Supported daily maintenance tasks to enhance facility operations.
- Utilized basic tools effectively for repairs and maintenance activities.
- Coordinated moving furniture and heavy items to optimize space within the building.
- Prepared nutritious meals for residents in dining area.
- grounds keeper
Sales Representative
Concentrix
Newark
05.2021 - 04.2026
- top performer in phone sales and helping the customer find the right product for their needs and giving them the complete solution for pickup at an apple store or delivered to them directly.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Assisted customers calling Apple, whether for direct store inquiries or needing sales support.
- Resolved multiple customer issues related to technical support, past orders, or new order placements.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained up-to-date knowledge of all products and services available through the company.
Bartender/Wine Specialist
Winestyles
Montclair
06.2018 - 04.2021
- Informed customers about wine regions and types, enhancing their dining experience through tailored food pairings. Receive wine and beer into the computer system. Properly price and make information cards describing each individual wine and beer.
- Educated customers on wine selections and pairing options, fostering a deeper appreciation for wines and improving overall guest engagement.
- Mixed and served a variety of wines and cocktails to customers.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring efficient service and guest satisfaction.
- Managed inventory by restocking supplies and tracking usage levels.
- Trained new bartenders on procedures and company standards.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Bartender/Manager on Duty
PF Changs Restaurant
Fairfax
02.2008 - 03.2018
- 2 years of management experience Oversaw both front and back of house staff interactions.
- 10 years of excellent customer service experience.
- Plan, organize, and control the operations of a cocktail lounge and bar. Plan bar menus and
- create drink recipes. Slice and pit fruit for garnishing drinks.
- Being able to answer any questions about our large food menu.
- Order all liquor, beer, and wine.
- Organize liquor room so that everything is easily accessible and easy to to do inventory.
- Clean glasses, utensils, and other bar equipment.
- Can set a floor plan for servers and keep labor hours low by cutting appropriately.
- Understands how to use POSI systems to put food orders in.
- Engaged with guests to foster a welcoming atmosphere, enhancing overall guest experience.
- Assisted in training new bartenders on recipes and customer service techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed health and safety regulations to ensure compliance in beverage preparation.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions and processed payments accurately at the register.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints professionally, ensuring guest satisfaction and loyalty.
- Developed good working relationships with fellow employees through effective communication.
- Professional money management skills.
- Utilized tablets to input orders for delivery services.
Education
High School Diploma -
Decker College
Jacksonville Beach, FL08-2026
Skills
- General repairs
- Preventive maintenance and strategies
- Maintenance protocols
- Safety compliance
- Cleanliness standards
- Food safety compliance
- Inventory management
- Bar restocking
- Alcohol service compliance
- Time management
- Task prioritization
- Team coordination
- Customer service and support
- Conflict resolution
- Problem resolution
- Customer satisfaction
- Effective communication
- Team collaboration
- Staff training and development
- Sales and marketing expertise
- Budgeting skills
- Workplace safety and oversight
- Detail orientation
- Supply chain management
Timeline
General Maintenance Worker
Crystal Gardens Assisted Living
05.2026 - Current
Sales Representative
Concentrix
05.2021 - 04.2026
Bartender/Wine Specialist
Winestyles
06.2018 - 04.2021
Bartender/Manager on Duty
PF Changs Restaurant
02.2008 - 03.2018
High School Diploma -
Decker College