Ryan Hines
Roanoke
Summary
Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Leader
Kroger
08.2023 - Current
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coordinated clearance events to clear shelf space for new product lines.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Planned optimal workflow through successful scheduling and task delegation.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
Assistant Store Manager
Kroger
05.2021 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Store Manager
Burlington
10.2019 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Dollar Tree
10.2018 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Wal-Mart
07.2012 - 10.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Lee High School
08.2005
B.S. - Business Management
University Of Phoenix
03.2025
A.A.S. - Computer Science
Mountain Empire Community College
06.2008
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Cash management
- Store opening and closing
Certification
- Certified Retail Manager (CRM) - American Management Association.
- Food Handler's Card – Various State-Specific Health Departments.
- Retail Management Certificate - Western Association of Food Chains (WAFC).
- ServSafe Food Handler's Certification
Timeline
Store Leader
Kroger
08.2023 - Current
Assistant Store Manager
Kroger
05.2021 - 08.2023
Assistant Store Manager
Burlington
10.2019 - 05.2021
Store Manager
Dollar Tree
10.2018 - 10.2019
Assistant Store Manager
Wal-Mart
07.2012 - 10.2018
B.S. - Business Management
University Of Phoenix
A.A.S. - Computer Science
Mountain Empire Community College
High School Diploma -
Lee High School
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger