RYAN KRANTZ
Ashburn
Summary
Dynamic and dedicated professional with experience at Cold Stone Creamery, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and inventory management, contributing to increased sales by upselling menu items while maintaining a clean and safe environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Cold Stone Creamery
Ashburn
09.2023 - Current
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of store to promote a clean image.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Stone Bridge HS
Ashburn, VA06-2025
Skills
- Customer service
- Cleaning
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Basic math
- Heavy lifting
- Store opening and closing
- Valid Driver's license
- Menu memorization
- Inventory counts
- Employee training
Timeline
Crew Member
Cold Stone Creamery
09.2023 - Current
Stone Bridge HS