RYAN VULGAMORE
Ashburn
Summary
High energy customer service specialist with experience in hospitality, dining operations, and sales. Proven ability to learn fast and collaborate effectively with team members to adapt to changing environments. Skilled in maintaining an inclusive atmosphere and problem solving. Reliable and always eager to learn to ensure smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Clydes Willow Creek Farm
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Developed rapport with regular patrons to foster sense of community within establishment.
Concierge Team Member
Alamo Drafthouse
07.2022 - 12.2022
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
Host
Nicks Taverna
07.2021 - 02.2022
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Sales Associate
A&A Music
08.2020 - 05.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Arts And Science - History, English, Political Science
University of Toronto
Toronto, CA 05.2001 -
Skills
Customer service
Upselling
Problem-solving skills
Client service
Cold calling
Strategic planning
Detail-oriented
Event planning
Timeline
Host
Clydes Willow Creek Farm
03.2023 - Current
Concierge Team Member
Alamo Drafthouse
07.2022 - 12.2022
Host
Nicks Taverna
07.2021 - 02.2022
Sales Associate
A&A Music
08.2020 - 05.2021
Bachelor of Arts And Science - History, English, Political Science
University of Toronto
05.2001 -
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