Ryleigh Sparks
Ruther Glen
Summary
Dedicated and meticulous professional with strong ability to handle multiple tasks simultaneously. Exceptional time management skills. Extensive experience in personal care and receptionist work, bringing a wealth of expertise to any role. Committed to exceeding expectations, consistently going above and beyond in every assigned task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
River run Dental
11.2021 - Current
- Assisted in the management and oversight of daily operations within a busy dental practice
- Collaborated with the practice manager to develop and implement strategies for improving efficiency and productivity
- Managed scheduling, ensuring optimal coverage for patient appointments and minimizing wait times
- Developed and maintained relationships with vendors, negotiating contracts for supplies and services at competitive prices
- Provided support in recruiting new staff members by reviewing resumes, conducting initial interviews, and participating in hiring decisions
- Maintained confidentiality of sensitive patient information according to HIPAA guidelines
- Participated in regular team meetings to discuss operational challenges or opportunities for improvement
- Supported the practice manager in analyzing financial reports, identifying trends, and making recommendations for improving revenue generation
- Collaborated with healthcare providers to coordinate patient care plans, facilitating seamless transitions between different departments or specialties
- Developed and implemented standardized procedures for patient check-in/check-out process to improve efficiency
Treatment and Financial Coordinator
Cosmetic and Laser Dental Spa of Richmond
05.2021 - 10.2021
- Coordinated budgeting plans to ensure efficient allocation of resources.
- Improved financial reporting accuracy by implementing rigorous review processes.
- Streamlined invoicing procedures to enhance cash flow management.
- Enhanced financial compliance with regular audits and assessments.
- Collaborated with teams to achieve timely financial goal completion.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
Treatment Coordinator
Woodbridge Comfort Dental Care
02.2021 - 05.2021
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
Treatment Coordinator
Family First Dental
02.2019 - 02.2021
- I started as a regular front desk receptionist and was quickly promoted to treatment plan coordinator due to my excellent communication skills and my ability to connect with the patients when going over the treatment they require
- I am also very confident in my abilities and use of both dentrix and eaglesoft for dental
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Dental Receptionist
Allen & Tatem DDS
01.2018 - 01.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Vehicle inventory assistant
shirlie slack mitsubishi
10.2017 - 01.2018
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Conduct searches to find needed information, using such sources as the Internet
CNA - Certified Nursing Assistant
Comfort Keepers
11.2016 - 10.2017
- Caring for patients, helping them with completing activities of daily living, personal care, charting paperwork, recording vitals, cooking, cleaning, light house keeping, assisting with medication administration
Receptionist and Cashier
Radley Chevrolet
08.2015 - 09.2017
- Answering phones, filing paperwork, cashing out service and parts tickets, directing customers and phone calls to correct departments, cleaning, handling cash and credit cards
Education
High school or equivalent - General studies
Caroline high school
Milford, VA06.2014
Skills
- Arrange payment schedules
- Prepare billing statements
- Prepare claim forms
- Microsoft
- Dentrix
- Eaglesoft
- Medical and dental coding
- Electronic health records
- Employee performance
- Strategic business planning
- Negotiation
- Schedule management
- Workflow management
- Continuous improvement
- New hire training
- Staff development
- Practice management
- Payroll administration
- Bookkeeping
- Supplies ordering
Certification
CPR/AED, 2019
Additional Information
Very hardworking and detail oriented, great at multitasking, wonderful time management skills, excellent experience in personal care and receptionist work. Willing to go above and beyond in every task that I am assigned to do.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Practice Manager
River run Dental
11.2021 - Current
Treatment and Financial Coordinator
Cosmetic and Laser Dental Spa of Richmond
05.2021 - 10.2021
Treatment Coordinator
Woodbridge Comfort Dental Care
02.2021 - 05.2021
Treatment Coordinator
Family First Dental
02.2019 - 02.2021
Dental Receptionist
Allen & Tatem DDS
01.2018 - 01.2019
Vehicle inventory assistant
shirlie slack mitsubishi
10.2017 - 01.2018
CNA - Certified Nursing Assistant
Comfort Keepers
11.2016 - 10.2017
Receptionist and Cashier
Radley Chevrolet
08.2015 - 09.2017
High school or equivalent - General studies
Caroline high school
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