Summary
Overview
Work History
Education
Skills
Collegiate Organizations
Languages
Accomplishments
Timeline
Generic

Savannah Reign

Herndon

Summary

Dedicated customer liaison with a proven track record of enhancing customer engagement. Well adept at communication, problem solving, and project management. I excel in listening to what people want and giving them what they need.

Overview

8
8
years of professional experience

Work History

Lead Market Researcher

Imaginary Math
Fairfax
07.2020 - Current
  • I organically engage with potential customers to ascertain their needs and foster customer loyalty.
  • As a customer liaison, I negotiate service opportunities with integrity and mutual benefit
  • I advise marketing strategies for optimal advertising, pricing, and product development of company service
  • My efforts generated a 200% increase in new customer engagements from company launch
  • In order to facilitate customer retention, I strategically analyze web traffic patterns, sales margins, and other customer engagement data points

Skills Developed: market research, client interfacing, qualitative analysis

Substitute Teacher

Kelly Services
02.2022 - 01.2024
  • I taught in accordance with all classroom goals and objectives
  • I maintained order in the classroom, conducive to effective learning and knowledge retention for both neurotypical students and those with special needs
  • I took all necessary precautions to protect students, materials, equipment, and facilities
  • With the collaboration of faculty, I ensured student success by evaluating progression metrics, engaging in weekly team meetings, and customizing lesson plans
  • I utilized positive reinforcement to motivate students
  • I left notes for the head teacher about notable students, events, and concerns

Skills Developed: multi-project management, underserved population service, maximizing resources.

Service Representative

The University of Chicago
01.2020 - 03.2020
  • I occupied a multidisciplinary role as needed within the Bookstore
  • I engaged with customers, managed inventory, operated cash registers, delegated tasks to other employees, and handled food and drinks
  • Skills Developed: customer facing sales, cash handling, cross-training in multiple departments

Research Analyst

Governors State University
University Park
06.2018 - 05.2019
  • I researched the correlation between stressful life events and academic performance
  • The goal of my research was identifying how empathy and human centered design can be better incorporated into school systems for student aptitude
  • I hypothesized that if schools better accommodated students with extreme stress, their academic performance improved
  • I cross referenced academic sources, and authored the annotated bibliography for my chief investigator
  • Skills Developed: human centered design research, academic research, research synthesis

Research Analyst

UIC Cancer Center
Chicago
06.2017 - 08.2018
  • I initiated a cancer research project that analyzed the impact of mindfulness on diseases
  • The goal of my project was researching how patients’ psychological approaches improved their health
  • I cold-called medical organizations, established relationships, and collected their data
  • I toured agencies to foster health awareness and improve community relations between healthcare providers and under-represented populaces
  • At the conclusion of my tenure, I authored a meta-analysis of my data and presented my research at the 2018 GUIDE Graduation and 2019 GSU Research Day
  • Skills Developed: community outreach, cancer research, research presentation

Education

B.A. - Psychology

Governors State University
University Park, IL

Skills

  • Customer Relationship Management
  • Customer Success
  • Project Management
  • Microsoft Office
  • Salesforce
  • SPSS
  • StatCrunch
  • Quantitative and Qualitative Research
  • Reporting and Documentation
  • Innovation and Creativity

Collegiate Organizations

  • President, Midwest Pre-Alumni Council, Hampton University, Hampton, VA, Responsible for recruiting, organizing, fundraising and marketing for all meetings and events., Cash handler of funds raised for events, accountable to Campus Organization Advisor.
  • Member, Generation X Action, Hampton University, Hampton, VA, Assisted students with registering to vote in local elections., Promoted healthy relationships and self-empowerment through community engagement.
  • Chairwoman, Student Activities Council, Governors State University, University Park, IL, Invited diverse guest speakers to speak on topics relating to social identity constructs., Facilitated group discussions for communication between the student body and staff.
  • Member, Psi Chi Honor Society, Governors State University, University Park, IL, Fundraised trips to Midwestern Psychological Association conference and social events., Demonstrated psychological strategies for students to study and improve memory.

Languages

French
Limited

Accomplishments

French National Honor Society

HU Midwest Student Association President

GSU Mindfulness Meditation Guide

GSU Student Activities Council Event Coordinator

Timeline

Substitute Teacher

Kelly Services
02.2022 - 01.2024

Lead Market Researcher

Imaginary Math
07.2020 - Current

Service Representative

The University of Chicago
01.2020 - 03.2020

Research Analyst

Governors State University
06.2018 - 05.2019

Research Analyst

UIC Cancer Center
06.2017 - 08.2018

B.A. - Psychology

Governors State University
Savannah Reign