Saba Haile

Customer Service Representative

Alexandria,VA

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company's expectation. Reliable and driven, with strong time management and prioritization abilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure customer service and or flight attendant position.

Overview

years of professional experience

Work History

Owner

Ruthy Transport Inc.

01.2020 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with brokers to secure consistent work.
Oversaw daily operations, ensuring all tasks and routes were completed accurately and efficiently.
Negotiated contracts with shippers and receivers for better pricing and terms, reducing overall costs for the business.
Trained and motivated employees to perform daily business functions.
Managed financial aspects of the business, including invoicing, budgeting and financial reporting.
Ensured regular, preventive maintenance on trucks and trailers to high safety standards.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Sky Club Ambassador

Delta Airlines Lounge

Arlington, VA

05.2011 - 12.2020

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Excellent Customer Service to all guests and team members.
Monitor guest consumption of alcohol and intervene as needed according to guidelines.
Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.
Maintain a clean and stocked workstation in accordance with established health and safety guidelines.
Check out with leadership before leaving shift.
Perform tasks to ensure an attractive and safe physical appearance of working areas.
Ensure supplies are stocked as needed.
Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
Perform other job related and compatible duties as assigned.

Customer Service Agent/Broker

PUPA Enterprise

07.1993 - 01.2000

Planned and coordinated pick-up and delivery schedules.
Worked with Shippers, Carriers and Dispatchers and customers to manage the schedules shipment status.
Managed multiple deliveries, process spot requests and developed new sales strategies to improve business.
Resolved freight discrepancies in a timely manner.
Respond to customer concerns and queries professionally.
Maintained positive and productive relationship with customers.
Identified and contacted qualified carriers for freight services.
Negotiated contract and pricing agreements with carriers.
Provided special discounts and promotions to customers.
Contacted current and potential customers for new business opportunities.
Maintained strong relationship with multiple carriers.
Maintained freight files and customer receipts for reference purposes.
Performed freight services according to company and government regulations.

Education

Associate of Science - Health And Science

University of Asmara

Eritrea

05.2001 -

Skills

Related Coursework: Finance, and Human Resource Management

I am Dependable, committed, persistence, crisis-resilient, quick to adapt, and results-driven I am available to work required schedule which may include nights, weekends, holidays and overtime as needed

Customer relations

Timeline