Sabias Folley
Charlottesville
Summary
Resourceful professional with expertise in customer service, logistics, and administration. Proven ability to manage confidential data and deliver compassionate support in high-pressure situations. Former NCAA Division I athlete recognized for discipline, resilience, and teamwork. Committed to contributing to a value-driven organization while pursuing professional growth.
Overview
7
7
years of professional experience
Work History
Reservations Agent
Jaunt, Inc.
Charlottesville
02.2025 - Current
- Coordinated and scheduled 100+ paratransit rides daily through Microsoft Teams and enterprise scheduling systems, ensuring timely and accessible transportation for ADA clients.
- Provide responsive, client-focused assistance to riders, achieving consistently high satisfaction scores and fostering trust with vulnerable populations.
- Administered and safeguarded confidential passenger information, ensuring compliance with ADA guidelines and organizational standards.
- Maintained accurate trip logs, schedules, and reports to facilitate audits, track performance, and identify service improvements.
- Hybrid work model incorporating remote work. operating scheduling software such as Trapeze, Via, combined with Ring Central
Crew Member
Circa
Charlottesville
07.2024 - 01.2025
- Delivered attentive customer service in a boutique antiques and décor environment, assisting clients with purchases and product inquiries.
- Merchandised inventory and organized showroom layout to enhance visual appeal and drive sales.
- Coordinated logistics for pickup and delivery of large furniture items, ensuring timely scheduling and high client satisfaction.
- Evaluated estate items, assessed condition, and guided purchase decisions to support acquisitions.
Demolition Crew (Seasonal)
Private Contractor
Baltimore
06.2022 - 09.2022
- Operated demolition tools and heavy machinery to complete residential and commercial projects safely and efficiently.
- Ensured OSHA compliance through routine safety checks and strict adherence to site protocols.
- Collaborated with engineers, supervisors, and crew members to ensure structural accuracy and project efficiency.
- Facilitated debris removal, site preparation, and material handling to maintain organized work areas and adhere to project timelines.
Team Member
Potbelly
Charlottesville
04.2019 - 01.2020
- Delivered customer service in high-volume, fast-paced restaurant environment, ensuring accurate orders and enhancing guest experience.
- Trained and supported new team members, fostering a collaborative and high-performing work environment.
- Maintained station readiness and upheld quality standards, supporting consistent service and timely delivery.
- Executed food preparation and sanitation procedures to meet health and safety standards, contributing to overall restaurant compliance.
Education
Bachelor of Science - Minor in Health Science
Towson University
Baltimore, MD05-2024
Post-Graduate Program -
Fork Union Military Academy
Fork Union, VA01-2019
High School -
Charlottesville High School
Charlottesville, VA01-2019
Skills
- CRM expertise
- Microsoft Office proficiency
- Scheduling and routing skills
- System mapping
- Analytical problem solving
- Time efficiency
- Multitasking ability
- Collaborative teamwork
- Communication effectiveness
- Adaptability in fast-paced settings
References
Available upon request
Volunteer Experience
- Youth Basketball Official, Walker Upper Elementary School
- Youth Field Day Volunteer, Baltimore YMCA
- Community Canvasser, Legal Aid Justice Center
Timeline
Reservations Agent
Jaunt, Inc.
02.2025 - Current
Crew Member
Circa
07.2024 - 01.2025
Demolition Crew (Seasonal)
Private Contractor
06.2022 - 09.2022
Team Member
Potbelly
04.2019 - 01.2020
Bachelor of Science - Minor in Health Science
Towson University
Post-Graduate Program -
Fork Union Military Academy
High School -
Charlottesville High School