Sabrina Ambaye
Alexandria,VA
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Global Services
12.2022 - Current
- Improved client happiness by answering questions quickly and giving precise information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for customer service representatives on various aspects of the job, including soft skills development, product knowledge enhancement, and procedural updates.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Passenger Service Agent
Dnata Airport Services
09.2022 - Current
- Tagged baggage and routed to an appropriate location for loading and screening.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
- I oversaw ticketing, gate, and ramp services.
- I checked in my luggage and confirmed all carry-on items met federal guidelines.
- I instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Streamlined baggage handling for an improved passenger experience and reduced wait times.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
Home Health Aide
Alliance Nurse And Home-health Care And Wellness
06.2020 - 01.2023
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointment management.
- Administer medication as directed by the physician.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Marketing Intern
Shine Consulting Group
01.2020 - 05.2020
- Proofread marketing collateral ahead of printing to eliminate errors.
- Stay updated with the latest marketing concepts and techniques.
- Developed ads targeting specific users for key promotions.
Education
Bachelor of Arts - Business Administration And Management
Addis Ababa University School of Commerce
Ethiopia06.2019
Skills
- Customer Documentation Review
- Information Security
- Customer Service Management
- Time Management
- Data Collection
- Appointment Scheduling
- Complaint resolution
- Customer Service
- Problem-solving abilities
- Conflict Resolution
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Maximus Global Services
12.2022 - Current
Passenger Service Agent
Dnata Airport Services
09.2022 - Current
Home Health Aide
Alliance Nurse And Home-health Care And Wellness
06.2020 - 01.2023
Marketing Intern
Shine Consulting Group
01.2020 - 05.2020
Bachelor of Arts - Business Administration And Management
Addis Ababa University School of Commerce
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