Sabrina A. Stuart
Richmond
Summary
Dynamic consultant with a focus on optimizing customer experience and retail operations. Expertise in fostering customer loyalty and increasing sales through strategic merchandising initiatives. Proven ability to thrive in fast-paced settings, balancing multiple tasks while delivering exceptional results. Accomplished assistant manager with a strong leadership background, dedicated to establishing effective policies and maintaining team motivation to achieve critical objectives.
Overview
12
12
years of professional experience
Work History
911 Emergency Dispatcher
City Of Richmond
Richmond
07.2023 - Current
- Coordinated dispatching assistance with police, fire, and medical services.
- Monitored radio communications for critical updates and information.
- Provided clear instructions to callers in high-pressure situations.
- Maintained professionalism while making decisions under stress.
- Supported field police officers by researching suspects and locating addresses.
- Simultaneously monitored multiple radio frequencies while entering data.
- Updated incident records in database with detailed notes on suspects and vehicles.
- Communicated effectively with dispatch centers to coordinate resources during large-scale events.
Center Store Lead/Assistant Manager
Fedex Office
Richmond
12.2017 - Current
- Delivered exceptional customer service through proactive assistance and prompt resolution of inquiries and complaints.
- Managed store operations, enhancing customer loyalty and retention through superior service standards.
- Investigated customer complaints, providing innovative solutions to ensure satisfaction and maintain loyalty.
- Trained and mentored employees, improving both individual performance and team dynamics.
- Monitored sales activities, ensuring customers received quality goods and satisfactory service.
- Assisted in onboarding new staff, facilitating adherence to store policies and procedures.
- Maintained a clean, organized work area by following health codes and safety regulations.
Food Expeditor
Red Robin
Richmond
05.2014 - 12.2017
- Facilitated communication between kitchen and wait staff to meet customers' expectations.
- Monitored order flow from servers to kitchen to avoid delays.
- Verified order details and prioritized work to consistently meet customer demand.
Education
Associate of Science - Science
J. Sargeant Reynolds Community College
Richmond, VA05-2022
Skills
- Prioritization skills
- Customer consulting
- Product knowledge
- Client communication
- Conflict resolution
- Data entry
- Call escalation
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Employee supervision
- Customer satisfaction
- Retail operations management
- Team collaboration
- Multitasking and organization
Timeline
911 Emergency Dispatcher
City Of Richmond
07.2023 - Current
Center Store Lead/Assistant Manager
Fedex Office
12.2017 - Current
Food Expeditor
Red Robin
05.2014 - 12.2017
Associate of Science - Science
J. Sargeant Reynolds Community College