Summary
Overview
Work History
Education
Skills
Languages
Future Endeavors, Focusing on Growth
Timeline
Generic
Sabrina Collier Cruz

Sabrina Collier Cruz

Wise

Summary

Compassionate professional with extensive experience in customer service and healthcare. Known for providing empathetic support, maintaining data privacy, and facilitating seamless navigation of Medicare resources, contributing to enhanced beneficiary satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Medicare Customer Service Representative

Centene Corporation
remote
07.2021 - 11.2024
  • Provided clear explanations of Medicare benefits and eligibility requirements.
  • Handled sensitive information while ensuring compliance with privacy regulations.
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Resolved customer complaints and concerns in a timely manner.
  • Assisted customers in navigating the Medicare website, helping them to find the resources they needed.

Certified Nursing Assistant

Public Partnerships
Remote
02.2006 - 03.2023
  • Communicated effectively with patients to ensure comfort and understanding.
  • Followed infection control policies during patient interactions and procedures.
  • Helped residents walk with or without self-help devices.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.

Education

GED -

Department of Education
Norton, VA
11-2007

Certificate - Nursing

Mountain Empire Community College
Big Stone Gap, VA
01-2003

Skills

  • Call handling
  • Customer assistance
  • Data privacy
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Health information navigation
  • Patient care techniques

Languages

English
Professional

Future Endeavors, Focusing on Growth

I am wanting to have a strong willed presents of always being able to love what I do, By giving back to someone in need, I thrive off the fact of being a helping hand. I want to make a change in the world. I have learned that healthcare is a gift to be able to understand and have the heart to and dedication to maintain the thought as well as the empathy to love another human being, Reaching out and giving back is my future view as well as being a part of a company I can call home.

Timeline

Medicare Customer Service Representative

Centene Corporation
07.2021 - 11.2024

Certified Nursing Assistant

Public Partnerships
02.2006 - 03.2023

GED -

Department of Education

Certificate - Nursing

Mountain Empire Community College

Similar Profiles

CREATE PROFILE
Sabrina Collier Cruz