Efficient Patient Care Technician with 16 years of experience providing for patient medical needs. Proven skills in medical electronic record keeping, EKG/ telemetry monitoring and nursing support functions.
Overview
16
16
years of professional experience
Work History
Patient Registration Associate
Wythe County Community Hospital
11.2023 - Current
Streamlined patient intake processes to enhance registration efficiency and reduce wait times.
Coordinated electronic health record updates, ensuring accuracy and compliance with healthcare regulations.
Trained new staff on registration protocols and software systems, improving team performance and service quality.
Monitored patient flow during busy periods, optimizing resource allocation and enhancing overall patient experience.
Expedited insurance verification processes, ensuring prompt authorizations for necessary medical treatments or procedures.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lead Patient Care Technician/ Telemetry Tech/ Secretary
Lewis Gale Hospital- Pulaski
08.2022 - 01.2024
Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
Completed daily shift reports for smooth and informative handovers.
Prioritized assigned tasks when managing high patient caseload.
Documented vital signs to track medical symptoms and the progress of treatments.
Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas.
Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Used EMR system to input and update patient health records.
Physically supported patients with mobility issues to stand, walk and use bathroom facilities.
Completed EKGs and ECGs by attaching electrodes to patient's chest, arms, and, legs, manipulating switches on machine to obtain readings.
Observed, analyzed and interpreted cardiac rhythms for up to 18 patients per shift.
Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals.
Compiled complete patient record with admission, transfer and discharge information.
Facilitated flow of communication and information to department members.
Safeguarded confidentiality of patient information by consistently following patient protection standards.
Certified Nursing Assistant
Commonwealth Senior Living
06.2021 - 08.2022
Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
Answered call lights to aid patient comfort.
Delivered outstanding care following individualized treatment plans.
Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
Monitored patients' mental and emotional wellbeing and reported concerns.
Safeguarded residents' rights and confidentiality.
Bonded and worked with patients to encourage exercise and therapeutic activity participation.
Communicated urgent needs to multidisciplinary team of clinical staff.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Repositioned bedridden patients to prevent sores and blood clots.
Hospice Aide
Medi Hospice
10.2018 - 05.2021
Took vital sign readings and recorded measurements by documenting temperature, pulse and blood pressure.
Communicated with physicians, nurses and caregivers to support continuum of care.
Fed patients and helped individuals with self-feeding limitations.
Enforced compliance with regulatory requirements, safety measures and facility policies.
Observed patients' by checking open wounds and existing conditions.
Worked under RN supervision to support resident care plans.
Completed range of motion exercises with patients to improve abilities and overall wellness.
Built strong rapport with patients to provide stable and supportive care system.
Collected biological samples for routine assessments and diagnostic tests.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Dressed wounds under medical supervision to support patient recovery.
Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Observed patients for unusual behaviors, documenting and reporting concerns.
Hospice Aide
Medi Hospice
02.2016 - 09.2018
Changed bed and bathroom linens frequently, maintaining clean and healthy atmosphere for patients.
Prepared meals for patients with strict attention to allergies and dietary restrictions.
Offered emotional support and companionship to chronically ill patients.
Reviewed written care plans, executed instructions and documented treatment interventions.
Discussed care challenges with supervisors and case managers to identify best solutions.
Recorded accurate observations by applying active listening and critical thinking skills.
Identified and documented changes to patient condition and notified care team for further instruction.
Delivered compassionate care and provided patients with emotional and social support.
Supported patient mobility needs and provided ADL assistance.
Bathed, groomed, dressed, and fed patients, assisting with activities of daily living.
Remained calm and maintained professionalism during times of high emotional stress.
Documented patient symptoms, vital signs and medication intake in EMR software.
Safeguarded patient privacy with stringent adherence to HIPAA protocols.
Hospice Certified Nursing Assistant
Good Samaritan Hospice
10.2016 - 05.2018
Took vital sign readings and recorded measurements by documenting temperature, pulse and blood pressure.
Communicated with physicians, nurses and caregivers to support continuum of care.
Completed range of motion exercises with patients to improve abilities and overall wellness.
Fed patients and helped individuals with self-feeding limitations.
Enforced compliance with regulatory requirements, safety measures and facility policies.
Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
Worked under RN supervision to support resident care plans.
Built strong rapport with patients to provide stable and supportive care system.
Provided caring companionship to support patients' social and emotional needs.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Certified Nursing Assistant
Highland Ridge Rehab
11.2009 - 02.2012
Delivered outstanding care following individualized treatment plans.
Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
Monitored patients' mental and emotional wellbeing and reported concerns.
Communicated urgent needs to multidisciplinary team of clinical staff.
Bonded and worked with patients to encourage exercise and therapeutic activity participation.
Completed daily shift reports for smooth and informative handovers.
Safeguarded residents' rights and confidentiality.
Recorded vitals to monitor patient condition.
Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Provided feeding assistance to patients where necessary.
Education
Certificate - Nursing Assistant
New River Community College
Dublin, VA
04.2009
High School Diploma - General Studies
Radford High School
Radford, VA
05.2003
Skills
Remote monitor management
Digital record management
Clinical support
Clerical support
Phone reception
Medical terminology
HIPAA compliance
Timeline
Patient Registration Associate
Wythe County Community Hospital
11.2023 - Current
Lead Patient Care Technician/ Telemetry Tech/ Secretary