Sabrina Wilkerson Dube
Virginia Beach
Summary
To secure a position within a dental/medical office where I will be able to utilize my skills, personality and knowledge as an assistant and front desk coordinator.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
27
27
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Dr. Bruce Barr, Periodontist
Virginia Beach
04.2021 - 02.2026
- Greeted patients and visitors warmly upon arrival.
- Managed appointment scheduling using electronic health record systems.
- Processed patient forms and collected necessary information efficiently.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Insurance breakdowns and explaining benefits to patients
- Handled all confirmations and patient communications
Front Desk Receptionist
Dr. Alan Mahanes
Virginia Beach
01.2019 - 05.2019
- Greeted patients and visitors warmly upon arrival.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and responded to inquiries promptly and professionally.
- Maintained clean and organized front desk area for optimal workflow.
- Assisted in handling billing inquiries and payment processing diligently.
- Greeted customers warmly and made them feel welcome.
Assistant and front desk support
Gentle Dental Center
Virginia Beach
07.2012 - 11.2013
- Assistant and front desk support.
Lead Assistant and front desk coordinator
Dr. Robert Morrison and Associates
Williamsburg
10.2001 - 06.2012
- Lead Assistant for practice that has 6 dentists.
- Front desk coordinator.
- Moved to Virginia Beach, June 2012
Dental assistant and front desk coordinator
Dr. Anthony Bailey DDS
Bedford
01.1999 - 01.2001
- Dental assistant, front desk coordinator.
- Moved to Yorktown, VA July 2001
Education
Liberty High
Bedford , VASkills
- Front desk coordination
- Scheduling
- Insurance verifications
- Posting procedures
- Taking payments
- Referrals to oral surgeons
- Referrals to orthodontists
- Patient record evaluation
- HIPAA compliance
- Patient triage
- Effective communication
- Closing duties
- Multi-line phone system
- Dental data information systems
- 4 handed dentistry
- Impression taking
- Fabrication of dental mouth guards
- Fabrication of bleaching trays
- Fabrication of temporary crowns
- Inventory management
- Customer service
- Independent work
- Teamwork
- Cerec system usage
- Patient medical updates
- Data entry for new patients' information
Certification
X-Ray certified
REFERENCES
- Dr. Kenneth Marinak 757-589-7109
- Dr. Robert Morrison 757-814-1834
- Laura Melcher 860-605-6408
- Dr. Alan Mahanes 757-651-9800
- Dr. Deborah Bodunde 614-589-2203
- Alan Hayes 757-753-1127
Timeline
Front Desk Receptionist
Dr. Bruce Barr, Periodontist
04.2021 - 02.2026
Front Desk Receptionist
Dr. Alan Mahanes
01.2019 - 05.2019
Assistant and front desk support
Gentle Dental Center
07.2012 - 11.2013
Lead Assistant and front desk coordinator
Dr. Robert Morrison and Associates
10.2001 - 06.2012
Dental assistant and front desk coordinator
Dr. Anthony Bailey DDS
01.1999 - 01.2001
Liberty High