Sade Johnson
Norfolk
Summary
Highly empathetic individual with over 7 years of experience in customer/client facing roles. Demonstrated ability to effectively multitask, stay organized, manage time, handle payments, and work both independently and collaboratively. Known for being a reliable and top-notch sales associate with exceptional customer service skills and a talent for building strong relationships. Committed to creating a welcoming environment for customers and delivering comprehensive service. Possesses an extensive understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Maison Soleil
01.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Grower Assistant
Prospect Hill Flower Farm
04.2024 - 12.2024
- Articulate and communicate very well to our customers about our flowers, the process of growing on the farm, and care tips for each individual type of flower
- Work 50% independently and 50% interdependently with other farmers & assistants
- Collaborate with farmers and other grower assistants to manage the products successfully in order to provide high quality products to florist, vendors, and customers achieving maximum sales
- Partnered with the Owner to identify and address inefficiencies to increase organizations and payment issues
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Communicated with coworkers and management to report challenges.
- Led team of 2 skilled and unskilled farm personnel.
- Identified plant diseases and researched methods for mitigation.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Used effective weed control methods, promoting plant growth.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Assisted with maintenance and installation of irrigation equipment.
- Evaluate harvesting conditions and identify obstacles.
- Assisted customers with finding requested plants and flowers.
- Transported and loaded harvested items into and out of delivery trucks.
- Volunteered very often to complete deliveries to florist
- Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
Seasonal Educator
Lululemon
10.2021 - 03.2022
- Provided technical product education by articulating the value and benefit of the product
- Facilitated a seamless beginning-to-end guest experience by conducting accurate and positive guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Assessed guests needs to provide customized, effective purchase and return solutions and support
- Delivered high quality interactions to a large volume of people that met customers expectations, leading to an increase in customer satisfaction, sales, and repeat customers up to 97%
- Filing accurate documents with great accuracy needed for hemming services to be completed
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages and high volume shopping times.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Hostess
Food For Thought
06.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Key Holder
Papaya Clothing
06.2018 - 10.2019
- Successfully open and closed the store each shift
- Handled shipments, unpacked inventory, and chose where to place inventory on the sales floor
- Received guest feedback and partnered with the store manager to take impactful action and make each shopping experience better for our customers
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Increased retail space by 400 square feet by improving gross profits by 68%.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Associate
Papaya Clothing
06.2017 - 06.2018
- Provided great interaction with guest to ensure a great guest experience that supported guest to feel valued
- Made appropriate changes when necessary to our approach within sales & promotions and our interactions with customers based on data analysis
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for the unique store's sales goal.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA12-2018
Skills
- Transparent communication
- Trustworthy in responsibilities
- Strong awareness & Meticulous attention to detail
- Professional mentorship
- Proficient in independent and collaborative work
- Consistent organizational skills
- Strong technical skills
- Disciplined and proactive
- Easily accommodates changing priorities
- Effective analytical skills
- Robust understanding of product dynamics
- Client support & Customer Engagement
Timeline
Retail Sales Associate
Maison Soleil
01.2025 - Current
Grower Assistant
Prospect Hill Flower Farm
04.2024 - 12.2024
Seasonal Educator
Lululemon
10.2021 - 03.2022
Hostess
Food For Thought
06.2019 - 03.2020
Key Holder
Papaya Clothing
06.2018 - 10.2019
Store Associate
Papaya Clothing
06.2017 - 06.2018
High School Diploma -
Lafayette High School
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