Sadie Geary
Sterling,VA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress
Tacos And Tequila
06.2023 - Current
- Remained calm and poised when dealing with demanding customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents, and liability to restaurants.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Supported needs of 15+ - person wait staff who attended to the specific needs of countless customers daily for this restaurant with social relevancy and intentionality
Head Lifeguard
High Sierra Pools
06.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted daily safety meetings and inspections with staff.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Shared tips with patrons on swimming techniques and strength training.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Skills
- Bill Computation
- Customer Service and Rapport
- Hospitality and Accommodation
- Guest Inquiries
- Critical-thinking
- Leadership
- Time Management
- Marketing
Languages
Sign Language
Full Professional
Timeline
Waitress
Tacos And Tequila
06.2023 - Current
Head Lifeguard
High Sierra Pools
06.2021 - 09.2021
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