Sadie Ryder
Richmond
Summary
Solid foundation in training coordination and customer service. Known for fostering a welcoming atmosphere and enhancing team dynamics to achieve seamless guest experiences.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Wings And Rings
Westerville
08.2024 - 05.2025
- Trained new host staff on customer service and seating procedures.
- Demonstrated phone etiquette and customer service techniques in role-play exercises to reinforce trainee skills.
- Developed training materials for onboarding processes to ensure new staff readiness.
- Coordinated with kitchen and wait staff to enhance guest flow and improve dining experience.
- Engaged with guests to promote a welcoming atmosphere at the entrance.
- Managed reservations through the restaurant's booking system effectively.
Barista
Tropical Smoothie
Westerville
10.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide appropriate solutions.
- Facilitated customer requests and provided accurate answers to enhance satisfaction.
- Executed daily tasks with accuracy and efficiency to ensure smooth operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Forensic Science
Virginia Commonwealth University
Richmond, VA05-2029
Skills
- Training coordination
- Employee training
- Customer service
- Conflict resolution
- Team collaboration
- Communication
- Time management
Timeline
Hostess Trainer
Wings And Rings
08.2024 - 05.2025
Barista
Tropical Smoothie
10.2022 - 05.2023
Bachelor of Science - Forensic Science
Virginia Commonwealth University