Sahar Fadul
Bristow,VA
Summary
Developed technical and problem-solving skills in dynamic IT environment, focusing on system maintenance and client support. Demonstrates strong analytical abilities and effective communication to address and resolve technical issues. Seeking to leverage these transferable skills in new and challenging field.
Overview
3
3
years of professional experience
Work History
Computer Lab Assistant
ECPI College of Technology
Manassas, VA
05.2025 - 07.2026
- Assisted students with software installation and troubleshooting in computer lab environment.
- Maintained inventory of 50+ hardware and software resources to ensure availability for student use.
- Conducted routine maintenance on computers and peripherals to enhance performance and reliability.
- Provided technical support for classroom presentations, ensuring optimal functionality of equipment.
- Developed user guides and training materials to facilitate student understanding of lab resources.
- Monitored lab activity to maintain a productive and safe learning environment for all users.
- Supported all computer lab operations.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
IT Field Support Technician
Grossberg Company LLC
Bethesda, MD
07.2025 - 12.2025
- Provided technical support for hardware and software issues, ensuring timely resolution for end users.
- Installed, configured, and maintained desktop systems and peripherals across multiple locations.
- Collaborated with cross-functional teams to implement IT solutions that improved operational efficiency.
- Diagnosed and resolved network connectivity issues, enhancing overall system performance.
- Documented support procedures and troubleshooting guides to streamline future service requests.
Sterile Processing Technician
Smiles Dentistry and Orthodontics
Gainesville, VA
08.2023 - 11.2024
- Sterilized dental instruments using autoclaves and ultrasonic cleaners to ensure compliance with safety standards.
- Maintained inventory of sterile supplies, ensuring availability for daily operations and minimizing disruptions.
- Conducted routine inspections of sterilization equipment, identifying issues and coordinating repairs promptly.
- Assisted in training new staff on sterile processing protocols and best practices for infection control.
- Implemented streamlined workflows for instrument preparation, reducing turnaround time between procedures.
- Collaborated with dental professionals to assess sterilization needs and optimize instrument handling processes.
Education
Bachelor of Science - Software Engineering
ECPI University
Manassas, VA05-2027
High School Diploma -
Unity Reed High School
Manassas, VA05-2024
Skills
- Database management expertise
- Help desk experience
- Software installation
- Technical troubleshooting
- Student support
- Data reporting
Timeline
IT Field Support Technician
Grossberg Company LLC
07.2025 - 12.2025
Computer Lab Assistant
ECPI College of Technology
05.2025 - 07.2026
Sterile Processing Technician
Smiles Dentistry and Orthodontics
08.2023 - 11.2024
Bachelor of Science - Software Engineering
ECPI University
High School Diploma -
Unity Reed High School