Saige Garver
Stephens City
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and improve team performance through effective training and collaboration. Recognized for resolving customer complaints swiftly, fostering loyalty, and maintaining high service standards in fast-paced environments.
Offering friendly and professional demeanor, ready to learn and excel in dynamic environments. Brings understanding of effective business management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills.
Overview
4
4
years of professional experience
Work History
Server
Village Market and Bistro
07.2024 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Took and processed orders accurately, demonstrating strong attention to detail.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Developed strong relationships with repeat customers, fostering loyalty to establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Leader
Chick-fil-A
01.2022 - 08.2023
- Led team in daily operations, ensuring efficient workflow and high service standards.
- Trained new team members on food safety protocols and customer service best practices.
- Implemented inventory management procedures, reducing waste and improving stock availability.
- Resolved customer complaints swiftly, maintaining Chick-fil-A's reputation for exceptional service quality.
- Collaborated with management to refine operational processes, driving overall efficiency in store performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Arts - Modern Foreign Language
James Madison University
Harrisonburg, VA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
- Performance improvement
- Memory retention
Languages
Spanish
Professional Working
Timeline
Server
Village Market and Bistro
07.2024 - Current
Team Leader
Chick-fil-A
01.2022 - 08.2023
Bachelor of Arts - Modern Foreign Language
James Madison University