Saima Akbar
Charlottesville,VA
Summary
Dynamic and results-driven professional with experience at Yamsole LLC, excelling in software development and quality assurance. Proven ability to enhance student learning as a tutor, fostering teamwork and collaboration. A quick learner with strong problem-solving skills, dedicated to motivating others and achieving impactful outcomes.
Overview
12
12
years of professional experience
Work History
Intern
Yamsole Llc Sofware Company
05.2024 - 11.2024
- Assistant Manager software developer
- Quality Assurance
- Assisting call center and Insurance companies
- Making Trip routes for Drivers
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Assisted in development of new product feature, contributing to user-friendly experience.
- Helped streamline client onboarding processes, leading to smoother client experience.
Tutor
Math & Science
02.2013 - 03.2014
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Master of Science - Masters of Science in Management And Data Analytic
University of North America
Fairfax, VA06-2025
BBA - Business Administration
Madhurai Kamaraj University
Tamil Nadu, India / Kuwait06-2015
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Communication
Listening
Leadership
Monitoring
Flexibility
Creativity
Negotiation
Presentation
Determination
Email, Social
Media, and Blogging
Spreadsheets and Database
Languages
English
Full Professional
Arabic
Limited Working
Urdu
Full Professional
Timeline
Intern
Yamsole Llc Sofware Company
05.2024 - 11.2024
Tutor
Math & Science
02.2013 - 03.2014
Master of Science - Masters of Science in Management And Data Analytic
University of North America
BBA - Business Administration
Madhurai Kamaraj University
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