Salina Tropper
Richmond
Summary
Dynamic professional with extensive experience in service operations, poised to excel in this role. Strong emphasis on team collaboration drives results and fosters a productive work environment. Recognized for exceptional communication and problem-solving abilities, consistently delivering reliable and adaptable support. Committed to meeting evolving needs, ensuring seamless operations, and enhancing customer satisfaction at every opportunity.
Overview
4
4
years of professional experience
Work History
Service Operator
CarMax
06.2025 - Current
- Improved customer satisfaction by efficiently addressing and resolving service issues.
- Developed strong client relationships, fostering trust and loyalty in the company''s services.
- Assisted colleagues as needed, fostering a collaborative work environment that promoted success across the entire team.
- Participated in regular team meetings to discuss project progress, challenges, and potential solutions.
- Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
- Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
- Collaborated with cross-functional teams to ensure seamless service execution.
Client Service Representative
Quioccasin Veterinary Hospital
03.2024 - 05.2025
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Client Service Representative
Winterfield Veterinary Hospital
11.2023 - 03.2024
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Completed day-to-day duties accurately and efficiently.
- Strengthened customer retention by offering discount options.
Medical Receptionist
PartnerMD
07.2023 - 11.2023
- Managed front desk operations, including scheduling appointments and greeting patients warmly and professionally.
- Skilled in handling insurance verification, maintaining patient confidentiality, and ensuring accurate billing.
- Excellent communication and interpersonal skills demonstrated through effective patient communication and teamwork with medical staff.
- Inputted patient demographic data into electronic health record system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
Teacher Assistant
Sabot
09.2021 - 11.2023
- Implemented lesson plans and provided instructional support to students with diverse learning needs.
- Collaborated with teachers and parents to support student progress and accomplish learning goals and projects.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Collaborated with other educators to develop innovative curricula.
- Participated in parent conferences when requested by the teacher.
- Developed positive relationships with students to promote a safe learning environment.
- Utilized technology-based tools to support instruction.
Education
Bachelor of Interdisciplinary Studies - History And Art History
Virginia Commonwealth University
RichmondSkills
- Effective communication
- Problem solving
- Computer literacy
- Time management
- Detail-oriented
- Teamwork
- Customer service
- Billing adjustment
- Database management
- Relationship building
- Positive engagement
Timeline
Service Operator
CarMax
06.2025 - Current
Client Service Representative
Quioccasin Veterinary Hospital
03.2024 - 05.2025
Client Service Representative
Winterfield Veterinary Hospital
11.2023 - 03.2024
Medical Receptionist
PartnerMD
07.2023 - 11.2023
Teacher Assistant
Sabot
09.2021 - 11.2023
Bachelor of Interdisciplinary Studies - History And Art History
Virginia Commonwealth University