Sallie Wines
Westpoint
Summary
Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively. Well-coordinated in maintaining optimal inventories and supporting documentation to boost efficiency of operations. Talented communicator, planner and problem-solver offering 20 years of experience. Proven skills in reviewing paperwork and consulting with teams to keep current on needs and meet supply demands. Well-coordinated in maintaining optimal inventories and supporting documentation to boost efficiency of operations. Talented communicator, planner and problem-solver offering twenty years of experience. Proven skills in reviewing paperwork and consulting with teams to keep current on needs and meet supply demands. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
20
20
years of professional experience
Work History
Colonial Williamsburg DPS Museum Control Officer
Colonial Williamsburg Foundation
09.2023 - Current
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reported to management operational activities and maintained current records.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Mentored new hires in navigating the complexities of the Dispatch role.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Receptionist Administrator
Keenan Energy
03.2005 - 08.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Audit Control Supervisor
Keenan Energy
03.2005 - 08.2023
- Liaised with production manager, suppliers and vendors to support production needs.
- Coordinated with production team to support productivity targets and deadline management.
- Collaborated with production team to support effective resource allocation.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed in-house stock to determine materials availability for production jobs.
- Created and maintained detailed reports and schedules of all production tasks.
- Assisted with budgeting and accounting of production-related tasks.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Successfully identified discrepancies and recommended changes to inventory to increase profits.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
Education
No Degree -
Midland Technical College
High School Diploma -
Irmo High School
Columbia, SC06.2002
Skills
- Record Data
- Document Management
- Maintenance Requirements
- Recordkeeping
- Maintaining Records
- Information Gathering
- Electronic Filing System
- Assignment Delegation
- Active Learning
- Maintain Inventory
- Adobe Systems Adobe Acrobat
- Vendor Coordination
- Report Preparation
- Operational Improvements
- Maintenance Team Collaboration
- Administrative Support
- Accounts Payable and Accounts Receivable
- Contract Management
- Schedule Coordination
- Data Gathering and Documentation
Timeline
Colonial Williamsburg DPS Museum Control Officer
Colonial Williamsburg Foundation
09.2023 - Current
Receptionist Administrator
Keenan Energy
03.2005 - 08.2023
Audit Control Supervisor
Keenan Energy
03.2005 - 08.2023
High School Diploma -
Irmo High School
No Degree -
Midland Technical College
Similar Profiles
Alexandra McVicarAlexandra McVicar
Executive Assistant to Chief Development Officer at The Colonial Williamsburg FoundationExecutive Assistant to Chief Development Officer at The Colonial Williamsburg Foundation
Emily HullEmily Hull
Archaeological Field Technician at Colonial Williamsburg FoundationArchaeological Field Technician at Colonial Williamsburg Foundation
Gary WatsonGary Watson
Patrol Corporal at Colonial Williamsburg FoundationPatrol Corporal at Colonial Williamsburg Foundation