Sally Flores
Bealeton ,VA
Summary
Dynamic leader with a proven track record at Corrigan Enterprises LLC, enhancing commercial lines revenue through strategic marketing and exceptional team leadership. Skilled in business development strategy and problem-solving, achieving significant client retention and satisfaction. Expert in fostering professional growth and building strong relationships, demonstrating reliability and multitasking abilities.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Lines Manager
Corrigan Enterprises LLC
01.2007 - Current
- *Lead a team of 10 commercial insurance agents and support staff,overseeing client accounts and ensuring service excellence
- *Train,mentor, and develop team members,fostering a culture of continuous learning and professional growth,leading to a successful Cl team
- *lead staff meeting, keeping the team updated with carrier news,update revisions
- *Monthly employee performance meeting
- *Meeting with all carrier sales management,review success measures,improvements,updates
- *Built and maintained strong relationships with key brokers,agents
- *Increased client retention through a personalized approach to service
- * Worked with mergers,reviewed book of business,creating customized coverage options by working directly with clients to understand business needs and risk profiles,bringing new business in
- *Developed and implemented strategic marketing and sales plans that resulted in year after year increase in commercial lines revenue,leading us to earn multiple awards,presidents club with top carriers
- *Monitor market trends and adjust policies and strategies to remain competitive while meeting client needs
- *Manage monthly claims activities and assist clients in resolving issues,ensuring claims are processed efficiently. Reviewing open/closed claims,reserves etc
- *Manage monthly agency performance by carrier
- *Budgeting and forecasting -annual planning
Personal Lines and Commercial Lines Sales Agent
The Moore Agency
01.2005 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Managed book of business with excellent client retention rates due to proactive policy reviews and outstanding customer service.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Service Representative
The Moore Agency
02.2003 - 02.2005
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
- Provided language translation services for customer service inquiries.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Senior Bank Teller
The Fauquier Bank
04.2001 - 01.2003
- Maintained balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Assisted customers with banking needs and inquiries.
- Played key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Maintained thorough understanding of bank products, services, and regulations, ensuring ability to provide knowledgeable guidance to customers.
- Served as mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Contributed to achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Trained new hires on customer service policies and procedures.
Education
Fairfax Highschool
Fairfax, VASkills
- Prospecting strategies
- Business development strategy
- Team Leadership
- Team building
- Multitasking Abilities
- Professionalism
- Product Knowledge
- Quotes and sales
Accomplishments
- Supervised team 10+ staff members.
* President's Conferences with Nationwide, Liberty Mutual, State Auto, Travelers , Frank Winston-Crum
Certification
- Property and Casualty License - VA, MD Department of Insurance.
- Life and Health Insurance License- VA,MD Department of Insurance.
- CLCS
- Certified Insurance Agent sponsored by Builders Mutual
- Currently working on The Master Commercial Class
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Commercial Lines Manager
Corrigan Enterprises LLC
01.2007 - Current
Personal Lines and Commercial Lines Sales Agent
The Moore Agency
01.2005 - 01.2007
Customer Service Representative
The Moore Agency
02.2003 - 02.2005
Senior Bank Teller
The Fauquier Bank
04.2001 - 01.2003
- Property and Casualty License - VA, MD Department of Insurance.
- Life and Health Insurance License- VA,MD Department of Insurance.
- CLCS
- Certified Insurance Agent sponsored by Builders Mutual
- Currently working on The Master Commercial Class
Fairfax Highschool
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