Sam Khani
Tysons Corner
Summary
Dynamic IT professional with a proven track record at Fairfax County Public Schools, excelling in technical support and troubleshooting. Adept at resolving complex issues and enhancing customer service experiences. Skilled in equipment maintenance and network installation, I effectively communicate solutions that drive operational success and improve user satisfaction.
Overview
4
4
years of professional experience
Work History
Digital Operations Technician
Fairfax County Public Schools
Fairfax
08.2022 - Current
- Responsible for running online events for the county and setting up for different inservices and events and being available for technology help within all 215 buildings in the county
IT Support Specialist
Tysons Elite Dental
Vienna
12.2021 - 11.2022
- Delivered technical support for dental software applications and systems.
- Troubleshot hardware and software issues impacting staff and patients.
- Managed inventory of IT equipment and supplies to ensure availability.
- Assisted in training staff on new technologies and software updates.
Home Theater Sales Specialist
Best Buy, Home Theater and Computers
Tysons Corner
05.2022 - 08.2022
- Guided customers in selecting products and addressing technical inquiries.
- Demonstrated home theater systems and computer products to enrich customer engagement.
- Collaborated with team to maintain visually appealing product displays.
- Conducted market research to monitor industry trends and competitor offerings.
- Educated customers on product features and technical specifications to emphasize advantages.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05-2026
Skills
- Equipment maintenance and electronic repair
- Technical support and troubleshooting
- Problem resolution strategies
- Communication skills
- Customer service excellence
- Network installation and troubleshooting
Affiliations
- I am a current active MMA athlete, with a strong background in wrestling and Brazilian Jiu-Jitsu. I work with other professional fighters and focus on constant improvement both physically and mentally.
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Arabic
Limited
Spanish
Limited
References
References available upon request.
Timeline
Digital Operations Technician
Fairfax County Public Schools
08.2022 - Current
Home Theater Sales Specialist
Best Buy, Home Theater and Computers
05.2022 - 08.2022
IT Support Specialist
Tysons Elite Dental
12.2021 - 11.2022
Bachelor of Science - Information Technology
George Mason University
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