Sam Pawlak
Harrisonburg
Summary
Dynamic professional with expertise in event coordination and customer service. Proven ability to train employees and manage operations efficiently, ensuring high satisfaction levels. Have worked in all departments of a golf course, including the pro shop, F&B, carts, as well as shadowing my general manager while interning.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Lakeview Golf Club
Harrisonburg
03.2025 - Current
- Coordinated member events, enhancing customer satisfaction and engagement.
- Trained new employees on club policies and service standards.
- Collaborated with management to develop promotional strategies for events.
- Monitored inventory levels and ordered supplies to support operations.
- Managed customer service inquiries and complaints, ensuring swift resolution and positive experiences.
- Created detailed reports on sales trends and inventory levels, supporting informed decision-making.
Intern - Assistant
Lakeview Golf Club
Harrisonburg
05.2024 - 12.2025
- Coordinated planning and execution of club tournaments and outings, enhancing member engagement.
- Provided administrative support by preparing documents and reports for management.
- Managed logistics for member events, ensuring efficient setup and smooth execution.
- Performed data entry duties using software applications such as Microsoft Excel and Access.
- Created marketing strategies to effectively promote organization’s products and services.
Pro Shop Attendant
Lakeview Golf Club
Harrisonburg
01.2025 - 03.2025
- Guided customers in selecting golf equipment and apparel to enhance their shopping experience.
- Processed sales transactions using point-of-sale systems.
- Handled customer inquiries and resolved issues efficiently.
- Executed daily opening and closing procedures to maintain store operations and uphold service standards.
- Welcomed customers and delivered exceptional service to foster a positive shopping environment.
- Assisted with monthly physical inventory counts to ensure accuracy of stock levels.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Performed opening and closing duties such as resetting tables, restocking supplies and cleaning equipment at end of shift.
Server
Brixx Wood Fired Pizza
Woodbridge
06.2020 - 08.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to address customer allergies and special requests, promoting safe dining experiences.
- Trained new servers on service standards and procedures.
- Handled cash transactions and processed payments efficiently using POS system, ensuring accurate financial reporting.
Education
Bachelor of Science - Sport And Recreation Management
James Madison University
Harrisonburg, VA05-2025
Skills
- Event coordination
- Customer service
- Inventory management
- Employee training
- Multitasking and organization
- Time management
- Operations management
- Promotional planning
Timeline
Assistant Manager
Lakeview Golf Club
03.2025 - Current
Pro Shop Attendant
Lakeview Golf Club
01.2025 - 03.2025
Intern - Assistant
Lakeview Golf Club
05.2024 - 12.2025
Server
Brixx Wood Fired Pizza
06.2020 - 08.2023
Bachelor of Science - Sport And Recreation Management
James Madison University