Samani Battle
Chesterfield,VA
Summary
Experienced Professional with extensive Finance, Administrative, Customer Service and Data Entry experience. Proven to be able to handle a high volume of tasks and aiming to obtain a position in a field where my skills will be applied and there are opportunities to grow.
Overview
9
9
years of professional experience
Work History
Customer Service Director
Illuminarium
04.2022 - 03.2024
- Provide a high volume of support to customers through live chat and email
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
- Score in the top 10% of employees in successful resolution of issues
- Develop a reputation as an efficient service provider with high levels of accuracy
- Answer product questions with up-to-date knowledge of sales and store promotions
- Manage a wide variety of customer service and administrative tasks to resolve customer issues.
- verifies pre-authorization and referrals are on file, confirms and maintains client appointments
- obtains required information for billing and third-party payer needs.
- courteous and efficient services to clients and accurately documents/verifies clients information
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
Dietary Coordinator
PeachTree Hills Place
05.2020 - 04.2022
- Ensure patients menu selections are in compliance with prescribed diet order, nutritional adequacy, age, cultural background, and religious practice
- Obtain menu choices from patients and guests via phone order or patient visitation
- Process patient menu selections utilizing computerized diet office systems
- Update, monitor, and follow-up on all pertinent information such as new patient admissions, discharges, transfers, diet order changes, food allergies, food preferences, and food requests
- Print and process patient food service reports, including meal census and food tally report
- Record all assigned data such as patient meal census and floor stock requests on paper logs or electronic spreadsheet.
- Interacted with customers to solve issues and questions about products, services, and policies
- Maintained a positive and friendly tone with customers at all times
- Recruited potential customers by recommending goods or services and demonstrated how they benefit the customer personally.
- Established new customer accounts and recorded account information, like phone numbers or addresses.
- Listened to customer complaints and tried to identify the cause of their problem to my best ability
- Relegated unique customer cases to supervisors or the appropriate department and provided context when necessary.
- Managed large amounts of phone calls, chats, emails, and other communication channels.
Teller
SunTrust
09.2015 - 04.2020
- Process new account applications, including collecting identification documents and contacting references
- Manage the day-to-day operations of the branch by ensuring that financial policies were followed and accounting procedures were followed
- Prepare reports on customer account activity and provide information to supervisors regarding customer activity or unusual transactions
- Provide excellent service to customers by answering questions about products and services offered, process transactions at teller stations, and provide general financial advice
- Process transactions such as withdrawals from checking accounts, deposits into checking accounts, deposits into savings accounts, and loan payments using computerized systems that were linked to the company's mainframe computer.
Education
Licensed Aesthetician - Master Aesthetician
The Elaine Sterling Institute
Atlanta, GA09.2021
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.2014
Skills
- Communicative
- Time Management
- Organization
- Record-Keeping
- Money Handling
- Data-Entry
- Strategic
- Critical Thinking
- Complaint Resolution
- Software Programs/Technology (Outlook, Teams, MSO)
- Account Management
- Supervision
- Operations
- Documentation
- Reporting
- Presentation
Education Certifications
Lloyd C. Bird High School, Chesterfield, VA, High School Diploma
Timeline
Customer Service Director
Illuminarium
04.2022 - 03.2024
Dietary Coordinator
PeachTree Hills Place
05.2020 - 04.2022
Teller
SunTrust
09.2015 - 04.2020
Licensed Aesthetician - Master Aesthetician
The Elaine Sterling Institute
High School Diploma -
Lloyd C. Bird High School
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