Samantha Bernoir
Concord
Summary
Dependable professional with expertise in cash handling and effective communication. Committed to exceptional customer service and prompt complaint resolution. Experienced shift leader skilled in team training and daily operations management, with a proven ability to enhance customer satisfaction and foster a positive team environment.
Overview
2
2
years of professional experience
Work History
Cashier/Cook/Line Worker
Royal Farms
Rustburg
12.2025 - Current
- Processed customer transactions accurately and efficiently at a fast-paced convenience store.
- Managed cash register operations, ensuring proper cash handling and security protocols.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves and maintained product displays to enhance store presentation.
- Restocked shelves with merchandise to ensure product availability.
- Assisted customers over the phone regarding store operations, product information and order placement.
Shift Leader/Sandwich Artist
Subway
Lynchburg
09.2025 - 12.2025
- Trained team members on food preparation and safety standards.
- Managed daily operations, optimizing service flow during peak hours.
- Assisted customers with menu selection and special requests.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees, enhancing productivity and customer service quality.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Implemented company policies for food handling and hygiene practices.
- Facilitated communication among team members, improving coordination during busy shifts.
- Upheld company standards and compliance requirements for operations.
Cashier/Floor Associate
Gabes, Gabriel Brothers
Lynchburg
10.2024 - 09.2025
- Processed customer transactions accurately and efficiently at the checkout counter.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Assisted customers with inquiries, providing friendly and helpful service.
- Handled cash, credit, and debit transactions while ensuring proper cash management.
- Addressed customer concerns swiftly, enhancing overall shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Rustburg High School
Rustburg, VA06-2025
Skills
- Cash handling
- Food safety and hygiene
- Inventory management and restocking
- Customer service
- Customer relations and engagement
- Complaint resolution
- Attention to detail
- Dependability and reliability
- Team leadership
- Effective communication
- Hospitality services
- Identification checks
Timeline
Cashier/Cook/Line Worker
Royal Farms
12.2025 - Current
Shift Leader/Sandwich Artist
Subway
09.2025 - 12.2025
Cashier/Floor Associate
Gabes, Gabriel Brothers
10.2024 - 09.2025
High School Diploma -
Rustburg High School