Samantha Centamore
Fredericksburg
Summary
Proven problem-solver and effective communicator, I excel in team leadership and collaboration, demonstrated through mentoring roles at Amazon as a Problem Solver and Learning Ambassador. Skilled in issue resolution and adaptability, my experience spans over several departments in the fulfillment center. Achievements include enhancing productivity and optimizing workflows, underpinned by a commitment to continuous learning and teamwork.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Amazon
03.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Continued working as a problem solver and learning ambassador since March of 2024.
Barista
Books-A-Million
12.2023 - 04.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Panera Bread
11.2022 - 03.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Retail Associate
Krispy Kreme
04.2022 - 10.2022
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Mountain View High School
Stafford, VA05-2023
Skills
- Teamwork and collaboration
- Willing to learn
- Team leadership
- Issue resolution
- Excellent communication
- Problem-solving
Timeline
Fulfillment Associate
Amazon
03.2024 - Current
Barista
Books-A-Million
12.2023 - 04.2024
Cashier
Panera Bread
11.2022 - 03.2024
Retail Associate
Krispy Kreme
04.2022 - 10.2022
High School Diploma -
Mountain View High School
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