Samantha Charles
Richmond
Summary
Proven leader in property management with a track record of maintaining up to a 100% occupancy rate at Matchbox Realty. Expert in profit and loss accountability and adept at fostering strong tenant relationships through empathic communication. Skilled in real estate development and staff management, consistently delivering results by optimizing operational efficiency and tenant satisfaction. Versatile Leasing Manager with 10+ years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Leasing Manager
Matchbox Realty
2017.03 - 2019.02
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
- Created, coordinated and engaged in marketing campaigns.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Processed security deposit refunds.
Assistant Property Manager
Matchbox Realty
2017.05 - 2018.05
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Processed security deposit refunds.
- Posted policies and rules in common areas for tenant review.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events to maintain residency.
- Created and maintained social media accounts.
Property Manager
Matchbox Realty
2017.01 - 2017.06
- Managed 287-unit portfolio from a 1,450 sqft model home
- Management of oversight operations; Including maintenance, administration & improvement of residential properties.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed Move-in and Move-out inspections
- Maintained a 95%-100% occupancy rate.
- Trained and hired staff
- Created daily task schedules
Education
BBA - Business
James Madison University
Harrisonburg, VA06.2015
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2009
Skills
- Lease Administration
- Profit and Loss Accountability
- Yardi & Rent Manager
- Staff Management
- Knowledge of the Judicial Civil Process
- Escrow Management
- Leasing reports
- High level Attention to Detail
- Analyze and interpret records
- Familiarity with Billing Software
- Tenant Acquisition
- Strong Empathic Communication
- Maintains Relationships via Family Counseling
- Office Reception
- Customer Needs Assessments
- Property Management
- Pest Control
- Real Estate Development
- Lead Follow-Up
- Real estate law
Timeline
Assistant Property Manager
Matchbox Realty
2017.05 - 2018.05
Leasing Manager
Matchbox Realty
2017.03 - 2019.02
Property Manager
Matchbox Realty
2017.01 - 2017.06
BBA - Business
James Madison University
High School Diploma -
Harrisonburg High School
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