Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Cobb-Jennings

Newport News

Summary

Dynamic and results-oriented administrative and operations leader with over a decade of experience in executive support, office management, customer service, and financial coordination. Adept at streamlining processes, enhancing team performance, and maintaining high levels of client satisfaction. Recognized for strong leadership, organizational skills, and the ability to manage multiple roles in high-paced environments.

Organized professional with solid experience in executive support, ready to contribute to fast-paced environment. Proven ability to enhance workflow and increase productivity by anticipating needs and managing complex calendars. Known for strong team collaboration, adaptability to changing priorities, and proficiency in communication and project management.

Overview

10
10
years of professional experience

Work History

Sr. Executive Assistant

Colonial Virginia Council
12.2023 - Current
  • Provide comprehensive executive-level administrative support, including calendar management, internal communication, and confidential correspondence.
  • Oversee daily operations for both the office and council retail store, managing staff schedules, inventory, and customer relations.
  • Lead customer service efforts, resolving issues and escalations with a solutions-oriented approach.
  • Maintain and manage accurate event and membership registration databases, ensuring compliance and data integrity.
  • Manage organizational budgeting, payroll processing, and financial audits to ensure expense control, transparency, and compliance with reporting standards.

Office Manager

Colonial Virginia Council
12.2019 - Current

Retail Store Manager

Colonial Virginia Council
06.2019 - Current

Council Registrar

Colonial Virginia Council
12.2017 - Current

Executive Assistant

Colonial Virginia Council
12.2017 - 12.2023

Administrative Assistant

Colonial Virginia Council
06.2017 - 12.2017

Tax Professional

H&R Block
12.2014 - 06.2017
  • Prepared and filed accurate federal and state tax returns for individual clients.
  • Delivered personalized tax advice, maximizing client refunds through deductions and credits.
  • Maintained strict adherence to IRS guidelines and handled sensitive financial data with discretion.

Education

Certified Tax Preparer -

H&R Block Tax School
11.2014

Accounting Certification -

Kee Business College
07.1994

Skills

  • Executive & Administrative Support
  • High-level confidentiality
  • Calendar management proficiency
  • Office & Retail Operations Management
  • Financial Reconciliation & Reporting
  • Customer Service & Issue Resolution
  • Workflow Optimization & Process Improvement
  • Event & Registration Coordination
  • Inventory & POS Systems Management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Exceptional interpersonal skills
  • Accounting Platforms (eg, Billcom) and CRM Tools proficiency
  • Meticulous attention to detail

Timeline

Sr. Executive Assistant

Colonial Virginia Council
12.2023 - Current

Office Manager

Colonial Virginia Council
12.2019 - Current

Retail Store Manager

Colonial Virginia Council
06.2019 - Current

Council Registrar

Colonial Virginia Council
12.2017 - Current

Executive Assistant

Colonial Virginia Council
12.2017 - 12.2023

Administrative Assistant

Colonial Virginia Council
06.2017 - 12.2017

Tax Professional

H&R Block
12.2014 - 06.2017

Certified Tax Preparer -

H&R Block Tax School

Accounting Certification -

Kee Business College
Samantha Cobb-Jennings