Samantha Kapp
Lynchburg
Summary
Results-driven production supervisor specializing in inventory management and workflow optimization. Demonstrated success in enhancing operational efficiency while maintaining safety and quality standards. Proven track record of implementing process improvements that lead to measurable productivity gains.
Overview
9
9
years of professional experience
Work History
Production Supervisor
Aramark
Lynchburg
06.2024 - Current
- Supervised production team to enforce safety protocol adherence.
- Coordinated daily workflows, enhancing efficiency in food service operations.
- Trained new staff on production processes and equipment usage.
- Monitored inventory levels, organizing supplies for seamless operations.
- Conducted quality checks on food items to uphold standards.
- Assisted in shift scheduling to effectively meet production demands.
- Collaborated with management to swiftly address operational challenges.
- Maintained accurate records of daily production activities.
Lead Supervisor
Aramark
Lynchburg
07.2023 - Current
- Supervised daily operations, enhancing service delivery efficiency.
- Trained and mentored staff on operational procedures and safety protocols, fostering a compliant and knowledgeable workforce.
- Coordinated schedules to optimize workforce management and resource allocation, ensuring adequate coverage and support.
- Supervised, trained and guided team by coaching on daily activities.
- Conducted performance evaluations to support employee development and productivity.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Served as a liaison between management and frontline workers during times of conflict resolution.
Catering Associate
Aramark
Lynchburg
09.2019 - Current
- Set up and prepared catering stations for events and functions.
- Ensured food presentation met quality standards through collaboration with team members.
- Coordinated event logistics and schedules with team, enhancing operational efficiency.
- Maintained cleanliness and organization of catering equipment and supplies.
- Provided excellent customer service, addressing guest needs promptly during events.
- Followed safety guidelines while handling food items and kitchen equipment.
- Resolved customer complaints swiftly, boosting satisfaction with food and service.
- Tracked all customer orders accurately throughout events.
FOH /BOH Team Member
Depot Grill
Lynchburg
03.2017 - 04.2022
- Delivered exceptional customer service in high-pressure dining environment.
- Took accurate food and drink orders, accommodating special requests to enhance guest satisfaction.
- Greeted customers and addressed inquiries, promoting daily specials.
- Assisted diners with menu recommendations, contributing to overall dining experience.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Operated POS terminals for order entry, bill splitting, and payment processing.
- Handled cash transactions efficiently, ensuring accuracy in payments to maintain financial integrity.
- Monitored inventory levels and restocked supplies to maintain operational efficiency.
Education
High School Diploma -
Lansing Eatern High
Lansing, MI06-1995
Skills
- Inventory management
- Workflow optimization
- Contract preparation and data entry
- Recordkeeping
- Team leadership
- Problem solving
- Time management
- Results-driven
- Effective communication
Timeline
Production Supervisor
Aramark
06.2024 - Current
Lead Supervisor
Aramark
07.2023 - Current
Catering Associate
Aramark
09.2019 - Current
FOH /BOH Team Member
Depot Grill
03.2017 - 04.2022
High School Diploma -
Lansing Eatern High