SAMANTHA LEAHY
Chesapeake
Summary
Dedicated customer service and administrative professional with extensive experience in managing client accounts. Equipped with strong problem-solving abilities, motivation to succeed, and willingness to learn.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Claims Representative
Cigna
01.2022 - Current
- Processing dental claims while maintaining quality metrics.
- Researching claim errors and processing adjustments.
- Maintaining client and claim databases.
- Identifying, tracking, and troubleshooting error trends.
Remote Medical Billing Specialist (Contract)
Superior Billing Services
12.2020 - 12.2021
- Creating and maintaining patient charts, updating insurance tables, and managing patient credits.
- Entering and submitting charges to insurances.
- Reviewing provider notes to code procedures and diagnoses.
- Posting insurance and patient payments to accounts, working denials, and filing appeals.
- Answering patient questions and resolving account issues.
- EMR system used: Open Practice Solutions (OpenPM)
Medical Billing Specialist
SA Medical of VA
12.2018 - 05.2020
- Reviewing provider notes to appropriately code procedures and diagnoses.
- Creating and maintaining patient charts.
- Entering and submitting charges to insurances electronically and by mail.
- Posting insurance and patient payments to accounts, working denials, and filing appeals.
- Answering patient questions and resolving account issues.
- EMR systems used: Allscripts, NextGen, CureMD, AdvancedMD, eClinical Works, and Practice Partner.
Deposit Operations Specialist
Monarch Bank
04.2015 - 06.2016
- Processing returned checks, ordering cash for and balancing ATMs, and sending ACH files.
- Researching and resolving client and branch issues and performing maintenance to accounts.
- Ensuring the practice of proper retention for all records as well as reviewing all records for completion.
- Assisting in providing support for installation and troubleshooting of various electronic services and online banking
Teller
Chartway Federal Credit Union
09.2013 - 04.2015
- Performing cash and check transactions while maintaining a balanced money drawer
- Performing basic office tasks such as filing, faxing, mailing, assisting the public, and keeping an organized work station
- Assisting clients with account research and basic inquiries
Pharmacy Technician
Harris Teeter
09.2011 - 09.2012
- Inputting patient data and managing electronic records
- Filling prescriptions to be reviewed by the Pharmacist
- Assisting Pharmacist with office tasks such as verifying insurance, answering telephones, stocking shelves, and operating register
Education
Bachelor of Science - Information Technology
Purdue Global University
04-2028
Associate in Administrative Support Technology - undefined
Tidewater Community College
Chesapeake, VA01-2017
Skills
- Microsoft office
- Database management
- Documentation review
- Documentation research
- High exposure claims experience
Certification
- Certified Professional Coder (CPC)
- September 2019 to Present
- AAPC ID: 01747304
Timeline
Senior Claims Representative
Cigna
01.2022 - Current
Remote Medical Billing Specialist (Contract)
Superior Billing Services
12.2020 - 12.2021
Medical Billing Specialist
SA Medical of VA
12.2018 - 05.2020
Deposit Operations Specialist
Monarch Bank
04.2015 - 06.2016
Teller
Chartway Federal Credit Union
09.2013 - 04.2015
Pharmacy Technician
Harris Teeter
09.2011 - 09.2012
Associate in Administrative Support Technology - undefined
Tidewater Community College
Bachelor of Science - Information Technology
Purdue Global University