Samantha Leister
Chester
Summary
Customer service expert with extensive experience in call handling and issue resolution. Proven ability to enhance client experiences and improve workflow efficiency while ensuring HIPAA compliance. Recognized for managing call operations effectively in fast-paced environments and delivering high-quality service. Strong skills in documentation and maintaining confidentiality, committed to exceeding performance goals.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Call Center Agent,Outbound Sales
Dominion Outsourcing LLC
Glen Allen
05.2024 - Current
- Conducted outbound calls to verify patient status and provider information accuracy.
- Followed up with providers on DME order and MR request receipt for patients.
- Checked status of diabetic/CGM supplies orders, addressing any issues encountered.
- Reconfirmed outstanding orders and initiated follow-ups to ascertain status.
- Requested refaxing of orders to an alternate number if necessary.
- Demonstrated ability to multi-task effectively during customer interactions.
- Ensured resolution of customer issues through diligent follow-up communications.
- Performed accurate data entry to document call activities systematically.
Recreational Aid NF1
MWR Fort Adam Gregg
Fort Lee
02.2023 - 03.2024
- Greeted Active, National, and AIT Soldiers and families upon gym entry.
- Verified CAC card access for military base and MWR gyms.
- Enforced gym rules regarding attire and equipment usage.
- Resolved customer issues promptly to maintain service quality.
- Initiated conversations with customers using strong interpersonal skills.
- Make sure that all members are respecting the equipment, and cleaning up after themselves
- Managed inventory and supplies to ensure materials were available when needed.
- Executed daily responsibilities with precision and efficiency.
Front Desk Receptionist
Old Dominion Family
Glen Allen
03.2023 - 02.2024
- :
- - Assisted patients upon arrival at dental office, ensuring a welcoming experience.
- - Scheduled client appointments to enhance workflow efficiency.
- - Directed incoming calls to appropriate personnel and recorded messages accurately.
- - Resolved customer complaints according to established protocols.
- - Filed denied dental insurance claims for expedited processing.
- - Maintained patient confidentiality by adhering to HIPAA regulations.
- - Processed billing inquiries and insurance details with precision.
- - Greeted patients at dental office, facilitating smooth check-ins.
- - Optimized workflow by scheduling client appointments efficiently.
- - Handled calls, directing them and recording messages effectively.
- - Addressed customer complaints in line with company guidelines.
Administrative Assistant/Personal Assistant
Family Connections Counseling Services
Chester
02.2021 - 02.2023
- Reviewed patient charts to ensure completion of all required documents.
- Printed test paperwork for patients to complete prior to appointments, ensuring timely visits.
- Recorded messages from voice mail and relayed important calls to the doctor for follow-up.
- Compiled daily schedules for providers, pulling relevant patient charts for each appointment.
- Assisted patients with evaluations by organizing necessary tests when doctors ran late.
- Managed scheduling for therapy sessions and client appointments.
- Coordinated communication between clients and counseling staff.
- Handled confidential client information with discretion and care.
- Coordinated scheduling for counseling sessions and client meetings to optimize workflow.
- Verified insurance details and processed payments to facilitate billing efficiency.
- Managed office supplies inventory, monitoring stock levels to prevent shortages.
Education
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
NY10-2021
Certificate - Medical Billing And Coding
University of Richmond
Richmond, Virginia06-2009
Associate of Applied Science - General Studies
John Tyler Community College
Chester, Virginia07-2008
High School Diploma -
Brook Road Academy
Richmond, Virginia06-2006
Associate of Applied Science - Paralegal Studies
Tidewater Community College
Virginia Beach, VASkills
- Data entry and documentation
- Customer service and communications
- Call management and reception
- Medical terminology and HIPAA compliance
- CRM software proficiency
- Appointment scheduling and issue resolution
- Interpersonal communication skills
- Problem solving and attention to detail
- Typing speed of 40 WPM
- HIPAA compliance
- Data entry
- Call handling
- Customer communications
- Account updating
- Quality control
- Professional phone voice
- Call center operations
- Call control skills
Accomplishments
High Five Award- for the month of May 24' I had the highest # of completed for accounts, 453 accounts that were received and sent back by the patient provider's office signed faxed back to US MED, so 453 patients received their diabetic and CGM supplies in 1 month.
Certification
HIPPA CERTIFICATE
Affiliations
YMCA Sports Coach Volunteer- 2012-2014 3-4yo Soccer coach, spring/fall season, T-ball 3-4yo spring, Indoor basketball 3-4yo fall/winter, Indoor Soccer 3-5yo winter/fall
References
References available upon request.
Timeline
Call Center Agent,Outbound Sales
Dominion Outsourcing LLC
05.2024 - Current
Front Desk Receptionist
Old Dominion Family
03.2023 - 02.2024
Recreational Aid NF1
MWR Fort Adam Gregg
02.2023 - 03.2024
Administrative Assistant/Personal Assistant
Family Connections Counseling Services
02.2021 - 02.2023
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
Certificate - Medical Billing And Coding
University of Richmond
Associate of Applied Science - General Studies
John Tyler Community College
High School Diploma -
Brook Road Academy
Associate of Applied Science - Paralegal Studies
Tidewater Community College