Samantha Maynard
Charlottesville
Summary
Systems and Networking Engineer with 7 years of experience in designing and managing IT systems and networks seeks to obtain a position in a corporate setting to apply 8 years of experience in IT support. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
10
10
years of professional experience
Work History
Senior Networking & Software Support
Top Notch Computers
Charlottesville
01.2018 - 01.2025
- Installed, configured, and maintained servers, including Windows Server, Linux-based servers, and cloud environments (e.g., AWS, Azure)
- Developed and enforced security policies, including firewall rules, VPN access, and endpoint protection
- Wrote scripts in languages like PowerShell, Bash, or Python to automate routine tasks such as patching, backups, and monitoring
- Set up and configured VOIP systems (e.g., FreePBX, RingCentral, Nextiva, Teams Voice)
- Diagnosed and resolved network issues such as latency, packet loss, or connectivity problems using tools like Wireshark, ping, traceroute, or NetFlow analyzers
- Managed user access to systems and network resources, including configuring Active Directory, Group Policies, and user authentication systems
- Configured and maintained backup solutions for systems, applications, and critical data
- Ensure regular backups are performed and validated
- Configure and manage network devices (routers, switches, firewalls, etc.), ensuring proper network connectivity, security, and performance
Tasting Room Assistant
King Family Vineyards
Crozet
01.2015 - 01.2023
- Provided wine tastings for customers and described wine characteristics and tasting notes
- Processed wine and sales, as well as other gift shop merchandise
- Advertised private tastings, wine tours, and Wine Club membership to patrons
- Guided customers through wine-tasting experiences, explaining the types of wines, the vineyard's history, and the winemaking process
Education
B.A. - English
Mary Baldwin University
Staunton, VA01.2018
A.A. - Liberal Arts
Piedmont Virginia Community College
Charlottesville, VA01.2012
Skills
- Cloud and virtualization management
- Understanding of Various Operating Systems
- VoIP System Management
- Backup and recovery management
- Firewalls and endpoint security
- VPNs and Remote Access
- Email security implementation
Accomplishments
- Technical Team Leader.
- Most requested technician by clients.
- CompTIA A+ Certification (test scheduled for 04/24/2025).
- CompTIA Network+ Certification (test scheduled for 03/28/21).
- QuickBooks Pro/Enterprise.
- Microsoft Azure and Microsoft Intune.
- Cisco Meraki.
- SonicWall.
- Fortigate
Timeline
Senior Networking & Software Support
Top Notch Computers
01.2018 - 01.2025
Tasting Room Assistant
King Family Vineyards
01.2015 - 01.2023
B.A. - English
Mary Baldwin University
A.A. - Liberal Arts
Piedmont Virginia Community College
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