SAMANTHA NORMAN
Henrico
Summary
Motivated and adaptable professional with experience in customer relations, team collaboration, and conflict resolution. Skilled in working under pressure, and adapting to new challenges. Seeking an opportunity for professional development, and to make a positive impact while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Uptown Deli and Brew
Westerville
08.2021 - 03.2025
- Supervised staff shifts, ensuring efficient customer service and seamless operations.
- Conducted weekly inventory checks, optimizing stock levels and oversaw ordering needs.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated and implemented employee training to enhance service quality and efficiency.
Server
Mellow Mushroom
Lynchburg
01.2021 - 05.2021
- Delivered exceptional customer service in a fast-paced dining environment, ensuring customer satisfaction and repeat business.
- Anticipated customer needs and responded promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
Student Ambassador
University of Lynchburg
Lynchburg
01.2018 - 05.2021
- Conducted campus tours and events to engage and educate prospective students and their families.
- Reached out to prospective students through phone calls and written note cards weekly.
- Oversaw the staff and schedule of campus tours and coordination of admissions events.
Education
Bachelors of Science - Health Promotion, Psychology
University of Lynchburg
Lynchburg, VA05.2021
Skills
- Customer Relations
- Conflict Resolution
- Multitasking
- Strategic Planning
- Microsoft Word
- Google Suites
References
Tony Cabilovski, Uptown Deli And Brew, Owner Former Boss, Tony@uptowndeliandbrew.com
Timeline
Assistant Manager
Uptown Deli and Brew
08.2021 - 03.2025
Server
Mellow Mushroom
01.2021 - 05.2021
Student Ambassador
University of Lynchburg
01.2018 - 05.2021
Bachelors of Science - Health Promotion, Psychology
University of Lynchburg
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