Samantha Spangler
King George
Summary
Dedicated professional with experience in nutrition services and retail operations. Skilled in inventory management, problem-solving, and team collaboration, contributing to operational efficiency and enhanced customer satisfaction.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Nutrition Service Worker
Stafford County Public Schools
Stafford
11.2023 - Current
- Prepared and served nutritious meals to students following established safety guidelines.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Assisted in inventory management by tracking food supplies and reporting shortages.
- Operated kitchen equipment safely while adhering to operational protocols.
- Engaged with students to promote healthy eating habits and nutritional awareness.
- Participated in training sessions to improve skills related to food service operations.
- Observed safety measures and followed instructions when using kitchen equipment and heavy duty mixers.
- Cleaned and sanitized all kitchen equipment and surfaces, according to health standards.
- Participated in team meetings to discuss current projects or initiatives within the department.
- Ensured proper portion sizes were met when preparing and serving meals.
- Conducted regular inventory checks to ensure adequate supplies for meal preparation.
- Developed creative strategies for increasing participation rates in the nutrition program.
- Adhered to all local, state, federal regulations regarding food storage, preparation, service, distribution.
- Prepared daily reports summarizing production activities and waste management efforts.
- Portioned, plated and garnished menu items to meet company standards.
- Totaled checks and used cash register to accept payment for services.
Key Holder
Dollar General
King George
05.2024 - 05.2025
- Managed daily store operations and ensured smooth workflow.
- Assisted in training new staff on store policies and procedures.
- Oversaw cash handling and maintained accurate financial records.
- Monitored inventory levels and performed stock replenishment tasks.
- Helped maintain a clean and organized sales floor environment.
- Provided excellent customer service and resolved customer inquiries promptly.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Collaborated with team members to achieve operational efficiency goals.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Collaborated with management to determine key tasks and delegate to staff members.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Handled customer inquiries and complaints with professionalism and patience.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Processed credit card payments and counted back change and currency with accuracy rate.
Server
Waffle House
Dumfries
01.2021 - 12.2024
- Provided friendly and efficient service to customers in a fast-paced environment.
- Took food and drink orders accurately and promptly from patrons.
- Maintained cleanliness of tables, dining areas, and workstations throughout shifts.
- Collaborated with team members to ensure timely food preparation and delivery.
- Handled cash transactions and processed payments efficiently at the register.
- Assisted in training new staff on procedures and customer service standards.
- Resolved customer complaints calmly to enhance dining experience satisfaction.
- Organized supplies and utensils to streamline service operations during busy hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
EC Glass High School
Lynchburg, VA05-2010
Skills
- Meal preparation
- Food safety compliance
- Inventory management
- Customer service
- Nutritional education
- Team collaboration
- Cash handling
- Time management
- Problem solving
- Effective communication
- Operational efficiency
- Staff training
- Attention to detail
- Initiative
- Portion control
- Conflict resolution
- Supervisory skills
- Label reading
- Written and verbal communication
- Food sales and promotion
- Service station stocking
- Dining area maintenance
- Decision-making
- Task prioritization
- Multitasking Abilities
- Multitasking
- Fast paced environment adaptability
- Teamwork and collaboration
- Teamwork
- Guest relations
- Table and tray bussing
- Loss prevention
- Sales promotion
- Sanitization practices
- Organizational skills
- Safety enforcement
- Training and mentoring
- Drawer counting
- Alarm systems
- Workplace safety
- Sales proficiency
- Daily reporting
- Bank deposits
- Customer service management
- Loss prevention strategies
- Task delegation
- Team member development
- Store recovery processes
- Team building
- Opening and closing coordination
- Store maintenance
- Cash handling accuracy
- Front end operations
- Resource management
- Employee oversight
- Continuous improvement
- Vendor relations
- Cash drawer reconciliation
- Interpersonal communication
- Time management abilities
- Interpersonal skills
- Manage employees
- Cycle counts and audits
- Store reset and recovery
- Critical thinking
- Strategic planning
- Shrink reduction
- Product sales
- Delegation and supervision
Certification
Virginia Life Insurance and Annuities License
Timeline
Key Holder
Dollar General
05.2024 - 05.2025
Nutrition Service Worker
Stafford County Public Schools
11.2023 - Current
Server
Waffle House
01.2021 - 12.2024
High School Diploma -
EC Glass High School