Samantha Toscano
Suffolk,VA
Summary
Accomplished Shift Supervisor at Starbucks, adept in employee training and maintaining workplace safety. Excelled in customer service, ensuring smooth operations under pressure. Skilled in cash handling and organizational tasks, significantly enhancing operational efficiency and customer satisfaction. Demonstrates exceptional written and oral English skills, contributing to a positive team environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Starbucks
07.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Grocery Sales Associate
Weis Markets Inc
03.2022 - 05.2022
- Grocery Associate - Maintained clean and neat appearance of store aisles, shelves and display cases. Ability to lift and load large and heavy items. Received, unpacked and placed incoming merchandise on sales floor and provided assistance to customers as needed with packing or carrying merchandise.
- HBC (Health and Beauty Care) - Received, sorted and stocked HBC freight. Ensuring correct amount of blue dot items stocked and labeled properly.
- Frozen/Dairy - Sorted pallets and stocked frozen and dairy items in a timely manner to keep products from spoiling.
Front End Sales Associate
Weis Markets Inc
02.2021 - 02.2022
- Cashier - Worked with both regular lanes and convertible lanes.
- Lane Monitor - Lane management, customer assistance, knowledge on technical and customer fixes, managed breaks and lunches for front end associates.
- Customer Service - Able to provide solutions to customers in a fast and friendly way. Worked with lottery, Western Union, bill pay and money orders. ID and sell products such as cigarettes and fireworks.
- Cash Office - Trained in accounting for store money in safe and all registers. Placed and recorded deposits. Responsible for all cash maintenance in the front end, including tills, lottery, ATM, and self checkout. Accounted for lottery, activating and selling lottery packs, printing reports, finding and fixing mistakes.
- Store Closer - Responsible for caring and running my department and ensuring that all reports, paperwork, returns and damages, cleaning and ensuring doors are secured. Managing customers and securing the front end department alone while ensuring all preparations are ready for the next day.
- Gas Associate - Certified to operate the pumps and booth. Understanding on how to shut down pumps, clean gas spills and operate the pump screen.
- Beer and Wine - ID and sell/serve alcohol to customers in a bar setting.
Education
High School Diploma -
Spring Ridge Academy
Homeschool01-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Ability to work well under pressure
- Excellent written and oral English skills
- Customer service focus
- Organizational skills
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Barista
Starbucks
07.2022 - Current
Grocery Sales Associate
Weis Markets Inc
03.2022 - 05.2022
Front End Sales Associate
Weis Markets Inc
02.2021 - 02.2022
High School Diploma -
Spring Ridge Academy
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