Samantha Walker
Virginia Beach
Summary
I loved hospitality and the challenges it gave me; I was able to grow and constantly improve my customer service, team management, and overall satisfaction at the hotels I have worked at. I am looking to change gears and find something else about which I am passionate.
Overview
15
15
years of professional experience
Work History
General Manager
Holiday Inn Express & Suites Astoria
Astoria
03.2024 - 07.2025
- Underwent renovation, 98-room property.
- Managed 25+ Employees
- Payroll, scheduling, P&L reviews, and budget.
- Quality inspections.
- Orchestrated a sales and revenue management tactic that boosted ADR and RevPAR during peak periods.
- Introduced new measures in six departments, including guest services, maintenance, and housekeeping, overall improving scores with guests.
- Managed daily operations of hotel, ensuring smooth guest experiences.
- Implemented cost control measures to optimize hotel resources and improve efficiency.
- Resolved guest complaints promptly, maintaining positive customer satisfaction levels.
- Developed relationships with local businesses to drive partnerships and guest referrals.
General Manager
Aimbridge Hospitality
Chickasha
02.2020 - 03.2024
- Managed 14 employees.
- 62-room property.
- Sales and revenue management.
- Payroll, P&L, Budget.
- Managed daily operations of hotel, ensuring smooth guest experiences.
- Conducted regular inspections to maintain high cleanliness and safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Front Desk Agent
Holiday Inn Express Chickasha
Chickasha
08.2018 - 02.2020
- Guest relations, group sales, ordering, training, deposits, inventory balancing, team coordination and motivation
- Opera PMS proficient
- Loyalty Champion
Front Desk Agent
Kusum Hospitality
Midwest City
06.2017 - 06.2018
- Greet/ check in guests, handle guest complaints, make bank deposits, post AR payments, handle daily front desk tasks along with any tasks the general manager assigns to me, direct front desk staff in proper procedures, make vendor orders.
- CTA certified for the Greater OKC area
- OnQ PMS proficient
Restaurant Manager
Red Horse Grill
Norman
01.2015 - 06.2017
- Scheduling, ordering, staffing, closing, taking customer payments, cooking, serving
CNA/ CMA
Noble Health Care Center
Noble
08.2011 - 01.2015
- Provide daily care to residents including personal hygiene and companionship.
- The proper and legal distribution of medication to residents for personal health and pain management.
Car Hop
Sonic Drive Thru
Noble
09.2010 - 08.2011
- Greet customers, take orders, make drink orders, carry out food, closing/ breakdown
Education
High School Diploma -
Noble High School
Noble, OK05-2012
Skills
- Customer service skills
- Proficient with office equipment and technology
- Multi-line telephone operating experience
- Data entry and filing
- Cash handling and drawer balancing
- OnQ PMS
- Opera PMS proficient
- Time management
- Ability to work under pressure
- dependability
- Budget management
- Problem solving
Timeline
General Manager
Holiday Inn Express & Suites Astoria
03.2024 - 07.2025
General Manager
Aimbridge Hospitality
02.2020 - 03.2024
Front Desk Agent
Holiday Inn Express Chickasha
08.2018 - 02.2020
Front Desk Agent
Kusum Hospitality
06.2017 - 06.2018
Restaurant Manager
Red Horse Grill
01.2015 - 06.2017
CNA/ CMA
Noble Health Care Center
08.2011 - 01.2015
Car Hop
Sonic Drive Thru
09.2010 - 08.2011
High School Diploma -
Noble High School
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