Samantha "Mandy" Tolley
Mechanicsville
Summary
Detail-oriented and reliable student committed to customer service and satisfaction. Years of experience in the food and retail industries. Skilled in communication, operational efficiency, and cash handling.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Mechanicsville
12.2024 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed cash register transactions and processed customer payments. Formally trained in cash handling.
- Provided exceptional customer service to enhance guest experience.
- Assisted in inventory management and restocked supplies as needed.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier/Grocery Clerk
Publix
Mechanicsville
11.2023 - 12.2024
- Processed customer transactions using point-of-sale system efficiently.
- Unloaded pallets off of trucks and stocked floors and freezers quickly and efficiently.
- Organized merchandise displays to enhance customer shopping experience.
- Provided excellent customer service to foster positive shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers with locating items in the store, answered questions about products and prices.
Team Lead
Panera Bread
Mechanicsville
10.2022 - 11.2023
- Trained new associates on service standards and procedures.
- Monitored food safety practices and maintained cleanliness standards.
- Supported customer service initiatives to boost satisfaction levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Education
Some College (No Degree) - Liberal Arts
J. Sargeant Reynolds Community College
Richmond, VASkills
- Customer service
- Team leadership
- Inventory management
- Time management
- Cash handling
- Training and development
- Communication skills
- Coffee and tea expertise
- Excellent math skills
- POS systems
- Memorization
- Team player
- Graphic design
- Attention to detail
Affiliations
- Self-employed commissionable artist
- Avid reader and writer
- Gym frequenter
- Language learner (working on French and Spanish)
- Body mod enthusiast
Languages
English
Native/ Bilingual
French
Elementary
References
References available upon request.
Timeline
Barista
Starbucks
12.2024 - Current
Cashier/Grocery Clerk
Publix
11.2023 - 12.2024
Team Lead
Panera Bread
10.2022 - 11.2023
Some College (No Degree) - Liberal Arts
J. Sargeant Reynolds Community College