Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Samantha "Mandy" Tolley

Samantha "Mandy" Tolley

Mechanicsville

Summary

Detail-oriented and reliable student committed to customer service and satisfaction. Years of experience in the food and retail industries. Skilled in communication, operational efficiency, and cash handling.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Mechanicsville
12.2024 - Current
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the workspace and equipment.
  • Managed cash register transactions and processed customer payments. Formally trained in cash handling.
  • Provided exceptional customer service to enhance guest experience.
  • Assisted in inventory management and restocked supplies as needed.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Cashier/Grocery Clerk

Publix
Mechanicsville
11.2023 - 12.2024
  • Processed customer transactions using point-of-sale system efficiently.
  • Unloaded pallets off of trucks and stocked floors and freezers quickly and efficiently.
  • Organized merchandise displays to enhance customer shopping experience.
  • Provided excellent customer service to foster positive shopping environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers with locating items in the store, answered questions about products and prices.

Team Lead

Panera Bread
Mechanicsville
10.2022 - 11.2023
  • Trained new associates on service standards and procedures.
  • Monitored food safety practices and maintained cleanliness standards.
  • Supported customer service initiatives to boost satisfaction levels.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group productivity.

Education

Some College (No Degree) - Liberal Arts

J. Sargeant Reynolds Community College
Richmond, VA

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Time management
  • Cash handling
  • Training and development
  • Communication skills
  • Coffee and tea expertise
  • Excellent math skills
  • POS systems
  • Memorization
  • Team player
  • Graphic design
  • Attention to detail

Affiliations

  • Self-employed commissionable artist
  • Avid reader and writer
  • Gym frequenter
  • Language learner (working on French and Spanish)
  • Body mod enthusiast

Languages

English
Native/ Bilingual
French
Elementary

References

References available upon request.

Timeline

Barista

Starbucks
12.2024 - Current

Cashier/Grocery Clerk

Publix
11.2023 - 12.2024

Team Lead

Panera Bread
10.2022 - 11.2023

Some College (No Degree) - Liberal Arts

J. Sargeant Reynolds Community College

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Samantha "Mandy" Tolley