Samater Fatah

• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Worked with customers to develop strategic business and account plans.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Provided extensive support in sales, technical and business areas to key accounts.
• Attended monthly sales meetings and quarterly sales trainings.
• Consulted with businesses to supply accurate product and service information.
• Achieved or exceeded company-defined sales quotas.
• Negotiated prices, terms of sales and service agreements.
• Kept detailed records of daily activities through Salesforce.

Brainstorm with the Strategic Partnership & Business Development team to create healthy

sponsorship pipelines for signature events and initiatives and support relationship leads’

outreach as needed, through the creation of PowerPoint decks, email drafts, etc.

· Regularly review and reimagine sponsorship benefits and pricing to ensure members see

value in investing in AHLA events and initiatives.

· Collaborate cross-functionally (across AHLA and AHLA Foundation teams) to ensure

sponsorship deliverables are fulfilled; serve as a nexus point for everything sponsorship-related

at AHLA.

· Prospect for new sponsors by combing through industry event sponsorship lists, exhibitor

lists, etc., and research company products/services to determine sponsorship alignment.

· Update AHLA’s CRM system in a timely manner to ensure data accuracy; provide pipeline

and revenue reports to the team and COO and EVP on request.

Additional support and project execution as required by the Senior Vice President, Strategic

Partnerships & Business Development.

• Facilitating the review, negotiation, and approval of all master service agreements with clients
• Facilitating the review and approval of all confidentiality agreements with potential clients
• Working with directors to prepare and submit proposals and quotes to clients
• Assisting directors with general project management activities as directed
• Assisting Directors and consultants with the editing and finalizing of presentations
• Salesforce Administrator, tracking leads, clients, opportunities and special projects
• Helping To Create Reports, Processes and Workflows in Salesforce, reporting directly to CEO
• Assisting in marketing activities targeted to specific commodity areas
• Handling specific project engagements from clients and potential clients.

• Hunting to identify new business opportunities within a global sales territory
• Calling and emailing key decision makers to identify, qualify and generate new leads
• Prospecting and selling efforts through onsite and virtual customer meetings
• Promote Cogent Services such as colocation, date centers and IP transit to potential customers
• Using our CRM tool to leverage new business opportunities daily
• Manage pipeline to make sure that all business opportunities are up to date and current
• Make between 30-50 calls per day, reaching out to prospective leads and current clients.

• Develop and maintain assigned client, customer, and partner relationships
• Educate assigned clients, customers, and partners on DLT core value services
• Conduct basic research to identify opportunities
• Find and contact potential sales prospects
• Develop and report monthly sales activity documentation - Sales Plays, etc.
• Conduct general lead generation and sales activities
• Make calls to potential customers to discuss assigned client product
• Participate in sales and marketing activities to promote client products
• Worked with Cisco Consolidated Workspace
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of business with DLT.
• Conduct client and customer success activities to retain and build business
• Investigate and resolve client and customer issues as they arise
• Document quotes and other sales activities accurately in company CRM
• Track all opportunities to support attainment of sales goals
• Manage agreements and credit terms as needed
• Execute Business Planning Objectives - Internal Team and Client/Partner Joint Business Plans
• Communicate With Oracle Federal Account Reps to make sure that we are meeting our objectives
• Reaching out daily to contracting officers and procurement officers to make sure award details are correct, and come in on time.
• Using the CRM system to forecast my monthly pipeline
• Meeting my monthly, quarterly and yearly quotas.
• Assist Sales with developing prototype demonstrations
• Managing and completing system configurations and setting up users
• Adapts existing methods and procedures to create alternative solutions to complex problems
• Self-motivated in keeping up to date in terms of newest technologies on the market
• Brainstorm with the Strategic Partnership & Business Development team to create healthy sponsorship pipelines for signature events and initiatives and support relationship leads' outreach as needed, through the creation of PowerPoint decks, email drafts, etc.
• Regularly review and reimagine sponsorship benefits and pricing to ensure members see value in investing in AHLA events and initiatives.
• Collaborate cross-functionally (across AHLA and AHLA Foundation teams) to ensure sponsorship deliverables are fulfilled; serve as a nexus point for everything sponsorship-related at AHLA.
• Prospect for new sponsors by combing through industry event sponsorship lists, exhibitor lists, etc., and research company products/services to determine sponsorship alignment.
• Update AHLA's CRM system in a timely manner to ensure data accuracy; provide pipeline and revenue reports to the team and COO and EVP on request.
• Additional support and project execution as required by the Senior Vice President, Strategic Partnerships & Business Development.

• Drove new membership campaigns with the assistance of the Director of Membership and our CEO.
• Was tasked with researching new potential new clients by utilizing our CRM tool Salesforce and D&B Hoovers.
• Reached out to potential new clients by sending introductory emails describing our company and services and using Salesforce to track new leads and contacts.
• Would set up calls with prospective new clients once I received a response via email.
• I would track and monitor the communication logs and status of prospective new clients.
• Improved membership numbers for ECI and thus increased revenue impact across ECI Products.
• This included remediating assigned at-risk accounts as well as identifying new revenue generating opportunities within at-risk accounts, when appropriate and relevant.
• Advised the assigned BDM on suggested remediation and next steps and/or worked directly with the client toward a resolution, if appropriate.
• Managed the data collected through the Salesforce Dashboard and Leads Report and be prepared to present key feedback to ECI leadership and department leads.
• Helped coordinate and then ensured consistency across the various teams in terms of policies and processes for handling at-risk client interaction and escalations.
• Maintained an in-depth knowledge of ECI's products and services, account and billing processes, various policies and procedures and points of escalation related to service delivery and product; worked closely with these teams as needed for issue resolution.
• Forecasted potential loss of revenue due to missing functionality or product limitations and worked with the Marketing team on possible deliverables and future updates that might mitigate the non-renewals.
• Consistently met and exceeded monthly, quarterly renewal goals, surpassing the $1.2 million mark in yearly renewals in 2018.

• Converted US and International inbound student inquiries into Open Enrollment course registrations
• Responded to online, live requests for information from current or prospective students visiting ESI's public website
• Resold unassigned course cancellations to ESI's existing student population
• Sold and administered ESI's unlimited eLearning offering
• Managed all sales leads that did not have a US state designation using Salesforce
• Served as liaison between the customer care and inside sales team reporting directly to the Director, Inside Sales
• Carried an individual quota (comprised of inbound registrations, international registrations, and cancellation resells)
• Answered all prospect calls in a timely, efficient and knowledgeable manner
• Possessed a firm knowledge of ESI's products and services in order to proactively promote new products in support of Open Enrollment's revenue target
• Completed error-free student registration transactions efficiently and promptly
• Proactively solicited customer feedback, provided information regarding courses and programs, probed for their satisfaction with ESI services as a means to grow and expand our student registrations
• Exercised appropriate judgment relative to student concerns and upward communications
• Used listening and questioning skills to identify student needs and opportunities for delivery of additional ESI services
• Maintained thorough working knowledge of ESI's systems, processes and products
• Assisted and guided students and clients with access to ESI Systems and portals for class access with platforms such as Moodle