Samir Maslouhi
Computer Service Technician
Vienna,VA
Summary
Experienced computer service technician skilled in diagnosing and troubleshooting hardware and software issues. Consistently delivers effective solutions to improve system performance and user satisfaction. Proven track record of resolving complex technical problems, demonstrating strong problem-solving abilities and clear communication skills in fast-paced environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Computer Service Technician
Micro Center
Reston, VA
10.2022 - 06.2025
- Built and configured 200+ custom desktop PCs to client specifications, ensuring optimal performance and reliability.
- Diagnosed and resolved hardware and software issues for customers, ensuring timely repairs and exceptional service delivery.
- Provided technical support for a wide range of computer systems and peripherals, enhancing customer satisfaction through effective problem-solving.
- Trained new staff on troubleshooting techniques and customer service best practices, fostering a knowledgeable team environment.
- Conducted system upgrades and installations, improving performance and extending the lifespan of client devices.
- Collaborated with vendors to procure necessary parts for repairs, optimizing inventory management and reducing downtime for customers.
Senior Sales Associate
The Home Depot Inc
Reston, VA
06.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
Assistant Store Manager
GNC
Herndon, VA
07.2017 - 12.2018
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Assigned store key holder; opened and closed store.
Senior Sales Associate
Modell's Sporting Goods
Reston, VA
08.2012 - 08.2016
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Education
Advanced High School Diploma -
South Lakes High School
Reston, VA 09.2009 - 06.2013
Skills
Customer Service
Computer assembly
Hardware installation
Data recovery
System diagnostics
Technical support
Certification
Security + (Currently Pursuing)
Timeline
Security + (Currently Pursuing)
06-2025
Network + (Currently Pursuing)
06-2025
Computer Service Technician
Micro Center
10.2022 - 06.2025
Senior Sales Associate
The Home Depot Inc
06.2020 - 08.2021
Assistant Store Manager
GNC
07.2017 - 12.2018
Senior Sales Associate
Modell's Sporting Goods
08.2012 - 08.2016
Advanced High School Diploma -
South Lakes High School
09.2009 - 06.2013
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