Summary
Overview
Work History
Skills
Certification
Equipment
Timeline
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Samit Ahluwalia

Occoquan,VA

Summary

Supervise multifunctional teams and organize project workflow within a high paced, customer-facing environment. Support marketing goals and drive to meet production deadlines, while cultivating the quality control processes as outlined within the QMS standard. From data entry, through order processing, to product delivery, ensure the quality process and meet corporate goals. Expert in Microsoft Word, Excel, Access, PowerPoint, Adobe Illustrator and Photoshop.

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Operations

Basecamp
04.2022 - Current
  • Streamlined operational workflows, enhancing efficiency and reducing costs across multiple departments.
  • Led cross-functional teams to implement strategic initiatives that improved service delivery and customer satisfaction.
  • Developed and maintained key performance indicators to monitor operational effectiveness and drive continuous improvement.
  • Oversaw budget management, ensuring optimal resource allocation and alignment with organizational goals.
  • Mentored and trained staff in best practices, fostering a culture of accountability and high performance.
  • Implemented advanced data analytics systems to optimize decision-making processes and operational strategies.
  • Collaborated with senior leadership to define long-term operational goals aligned with corporate vision.
  • Established robust vendor relationships, negotiating contracts that enhanced supply chain efficiency and reliability.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.

Senior Manager

FedEx Office
11.2010 - 04.2022
  • Originally hired as a production operator and promoted to supervisor 2013
  • Manage my time and supervise the workflow for a team of 5
  • Order origination, data entry and processing
  • Database creation and management
  • Support, regulate and wherever possible, improve the quality control processes
  • Customer support and follow up on satisfaction reports
  • Create, modify and produce forms
  • Verbal and written communication with customers, managers and subordinates
  • Review and audit work flow and documentation
  • Assist in department wide audits
  • Document creation, maintenance, recording and filing
  • Maintain and track quality training records
  • Liaise between customers, management and team members
  • Awards: Recipient of PURPLE PROMISE AWARD January 2012

Assistant Manager

Maggio’s Restaurante
07.2010 - 11.2010
  • A dynamic, results-oriented Manager with focused leadership to drive sales and profitability in highly competitive market.
  • Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complements knowledge/expertise in
  • Team Building/Staff training
  • Customer Service/Guest Relations
  • Purchasing/Inventory Management
  • Quality Assurance/ Control
  • Facilities/ Safety Management
  • Policies and Procedures
  • Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

Skills

  • MS Word, Excel, Access, PowerPoint, Adobe Illustrator, Photoshop, POS Systems, PPA/Order to Pay, EFI, EFI Fiery, Roland Versa Works, Onyx and Lynx
  • Productivity optimization
  • Process improvement
  • Strategic development
  • Risk mitigation
  • Workforce planning
  • Corporate communications
  • Budget forecasting
  • Regulatory compliance
  • Training optimization
  • Effective communication
  • Excellent oral and written communication
  • Relationship building and management
  • Sales operations
  • Operations management
  • Client service
  • Onboarding and training
  • Staff management
  • Strategic planning
  • New hire training
  • Project management
  • Budgeting and forecasting

Certification

Certified EFI and Vutek Certified 2010

Equipment

  • Roland, AGFA, HP, Xerox, OCE, Canon, Brother (printers/copiers)
  • Zund (digital cutters)

Timeline

Director of Operations

Basecamp
04.2022 - Current

Senior Manager

FedEx Office
11.2010 - 04.2022

Assistant Manager

Maggio’s Restaurante
07.2010 - 11.2010

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Samit Ahluwalia