Sammy Tkac
EARLYSVILLE
Summary
Operations and event management professional with experience leading large-scale parking, transportation, and logistical operations within a complex university environment. Proven ability to coordinate cross-functional stakeholders, manage high-volume event operations, implement operational systems, and maintain continuity during time-sensitive incidents and disruptions. Experienced in staff leadership, SOP development, operational planning, fiscal coordination, and real-time decision-making for major public events involving thousands of attendees.
Overview
7
7
years of professional experience
Work History
Event Operations Coordinator
University of Virginia
12.2024 - Current
- Lead parking and transportation operations for major university events including Final Exercises, Move-In, NCAA Championship events, football, basketball, concerts, Conference Services, and other high-attendance programs.
- Supervise two Event Operations Analysts supporting large-scale event logistics and operational coordination across Grounds.
- Coordinate directly with University Police, Facilities Management, Housing & Residence Life, Athletics, contractors, and external vendors to maintain operational continuity during complex events and incidents.
- Develop SOPs, staffing plans, operational guides, and contingency procedures to support real-time response and continuity of operations.
- Directed implementation of Clutch!, a new event parking platform, replacing legacy operational workflows and improving customer access and departmental revenue generation.
- Increased football parking revenue from approximately $7,000 to $24,000 per game by implementing on-site payment operations and expanding point-of-sale staffing coverage.
- Designed staffing models covering access control, traffic operations, and customer service functions during peak attendance periods.
- Established partnership with Air Force ROTC staffing program, significantly reducing overtime costs while improving operational flexibility and staffing scalability.
- Manage billing reconciliation, event invoicing, and cost recovery operations to improve financial accountability and reporting consistency.
- Selected by the Associate Director of Business Services to represent the department on the University-wide Move-In Task Force.
- Support operational planning and execution for complex, high-density environments serving thousands of visitors, students, staff, and guests annually.
Operations Supervisor
Maximus
06.2020 - 04.2024
- Managed a 20-person team supporting high-volume public service operations within a 24/7 production environment.
- Oversaw workflow coordination, staffing distribution, and operational performance under strict service-level deadlines.
- Developed SOPs and training programs to improve operational consistency, onboarding efficiency, and team performance.
- Maintained continuity of operations during periods of fluctuating demand and high-volume case activity.
- Built performance tracking and reporting tools to support operational analysis and data-driven management decisions.
- Assisted with escalation management and issue resolution in fast-paced operational environments requiring rapid response and prioritization.
Commercial Operations Assistant
Candlewick Press
06.2019 - 09.2019
- Supported cross-functional operational workflows throughout the publishing lifecycle.
- Standardized datasets and internal processes to improve efficiency, reporting accuracy, and workflow consistency.
- Assisted with administrative and logistical coordination across multiple departments and project timelines.
Education
Master of Fine Arts (MFA) - Creative Writing
Butler University
Bachelor of Arts (BA) - English
James Madison University
Skills
- Operational Planning & Execution
- Staff Leadership & Workforce Management
- SOP Development & Process Improvement
- Revenue & Cost Recovery Operations
- Cross-Functional Stakeholder Coordination
- Real-Time Operations Management
- Budget Tracking & Financial Reconciliation
- Data Reporting & Operational Analytics
- Systems Implementation
- Logistics & Continuity Planning
Timeline
Event Operations Coordinator
University of Virginia
12.2024 - Current
Operations Supervisor
Maximus
06.2020 - 04.2024
Commercial Operations Assistant
Candlewick Press
06.2019 - 09.2019
Bachelor of Arts (BA) - English
James Madison University
Master of Fine Arts (MFA) - Creative Writing
Butler University