SAMUEL HENRY PETTIT
Alexandria
Summary
Dynamic Information Technology Specialist with extensive experience at USDA, excelling in storage architecture and network management. Proven track record in enhancing service delivery and compliance, while leading cross-functional teams. Adept at implementing robust IT security measures and coordinating complex projects, ensuring optimal performance and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Information Technology Specialist GS-2210-13
USDA-Department of Agriculture
Washington
12.2011 - Current
- Enterprise Storage Operations Team Lead – Responsible for oversight of CEC storage team resources to ensure network, application and storage service stability and performance falls within pre-determined service level agreements (SLA). Making recommendations for improvement in terms of cost, quality of work, or timeliness of service (where applicable).
- Subject Matter Expert – Enterprise Storage: Lead Storage Architect for CEC Enterprise storage solutions supporting over 9PB of storage between multiple USDA locations. Duties include providing Tier 3 and Tier 4 level support, as well as, defining the hardware, software, operating systems, programming, and application solution requirements to allow CEC Sr. Leadership to make informed program decisions to provide optimal storage services to the CEC customer base.
- Customer Liaison – Responsible for managing existing Government customer and vendor relationships, in addition to, working to develop new Government customer and vendor relationships while maintaining support and ensuring that the business, operational and technical requirements of any new or potential Government customers and or vendors are met.
- Contract Officer Representative (COR) Level I– Responsibilities have included: Development of Statements of Work (SOW) for Information Technology (IT) services and hardware purchasing contract vehicles, Contractual end to end oversight, performance management and monitoring of all vendors contractual obligations for the contract period of performance.
- Work Flow Coordinator: Serve as the lead IT Specialist within their assigned branch/section. Guide and advise staff on technologies in their branch or section. Serve as both a technical expert and resource coordinator. This includes reviewing and coordinating requests for support with section leadership that may originate from other supervisors, project managers, and other agency personnel. Assist with translating business requirements to technical solutions. Perform resource allocation assessment for operational tasks and re-prioritizing resources for high priority efforts as needed. Assist project managers in managing resource conflicts or constraints on projects. Coordinate the flow of work throughout their assigned branch/section in conjunction with the section supervisor enduring adequate coverage to support assigned work, whether that is during or outside normal business hours. Identify and communicate potential risks (project, operational, etc.) to leadership as they are discovered and collaborate with the appropriate personnel and customers to develop contingency plans to mitigate risks.
- Ticket Queue Management: Serve as the ticket queue manager when assigned and regularly review ticket queues and reports to ensure assigned work is documented, scheduled, and completed as required. Ensure that all Remedy tickets (incidents and changes) are assigned in a timely manner in accordance with the organizations service level agreement timelines. Interact with the staff to ensure work is not halted, analyze and route incoming requests to appropriate resources and coordinate work between multiple locations. Review ticketing reports to identify overdue tickets, items that need escalated, identify adverse trends, and take the necessary steps to correct. Oversee ticket queues and manage roles and memberships.
- Communication and Coordination: Attended the weekly IOD sync meeting representing their branch/section(s) and service area(s) to effectively communicate the nature planned infrastructure changes. Represent the organization and its mission at various meetings and working groups, providing input and guidance to other agency members and customers. Collaborate with peer WFC's to share ideas, best work techniques, etc. Prepare and submit status reports as directed by leadership. Ensure that communications between the team and stakeholders are occurring regularly so that work is organized and efficient. Communicate critical and/or key issues on a weekly basis through WARs and meet with supervision chain to seek resolution on any issues that cannot be addressed directly. Understand the customer service notifications (CSN) and alert processes, actively participate in the CSN and alert channels to maintain situational awareness.
- Program Management: Provide support to IOD projects as a program or task manager for operational activities. Ensure that all work is completed and in compliance with organizational and USDA regulations and guidelines. Ensure compliance with organizational policies and guidelines by being familiar with, change management, incident management, and notification processes. Maintain awareness of and utilize guidance documents in the IOD Publication Library, Technical Library and other reference information.
Enterprise Architecture Manager – Fort McNair, (J6) / Server /Storage Team lead USDA (FAS)
Microtech – IT
Vienna
12.2011 - 12.2009
- Responsible for data center distributed systems solution design and development of complex proposals.
- Provided advice on Methodologies, technologies and policies for creating and implementing the NORTHCOM and components architectures.
- Developed, implemented, and coordinated JFHQ-NCR communications/IT, architecture.
- Built strategic information asset base for the organization, its mission, and business processes.
- Responsible for coordinating the Agency Data Architecture Program internally and externally with NOORTHCOM and other JTF Architecture counterparts and cross-government data architecture initiatives associated with the National Response Plan and NIMS.
- Experienced in all aspects of Project Management. (Project Identification &Selection, Initiation & Planning, Analysis, logical Design, Physical Design, Implementation and Maintenance).
- Hands on experience installing booth CAT5e and fiber.
- Assisted in developing formal guidelines and policies to ensure appropriate systems support and designs.
- Provided leadership in IT for the development of tightly integrated, consistently available, secure, flexible, and fault-tolerant systems.
- Developed and installed solutions to complex technical, procedural, and logistical problems.
- Designed, implemented, and tested IT security mechanisms and systems in the context of the networking infrastructure.
- Identified, tested, developed and implemented new technologies.
- Redesigned backup infrastructure for Fort McNair J6 Army base for both SIPR and NIPR networks.
- Responsible for installing and maintaining Dell PowerVault Dl 2000 (D2D) solutions for backups.
- Responsible for implementation of Microsoft’s RADUIS Server on the NIPR and SIPR Networks.
- Responsible for implementation and design of BlackBerry 5.0 server environment.
- Responsible for daily operations and maintenance of multiple local and remote Domain controllers.
- Maintained a solid understanding of Group Policy Objects administration and FISMA compliance requirements.
- Responsible for SCCM administration and deployments.
Operations Manager
General Dynamics Information Technology
Fairfax
12.2009 - 12.2008
- Operations Manager providing hardware, software and networking support to more than 30,000 users throughout GDIT’s East and West Coast Divisions.
- Directed the network administration and support operations for a major group, office, SBU, or customer; supervised assigned staff and performed additional duties as assigned.
- Responsible for 40 network administrators and help desk technicians throughout the U.S.
- Responsible for managing day-to-day operations of more than 20 remote sites.
- Trained staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
- Responsible for providing high-quality, reliable, flexible, and appropriate infrastructure and security technology solutions for the IT infrastructure. Worked with GDIT’s IA’s to write and deploy IT security polices throughout all local and remote sites.
- Responsible for making sure site Network administrators were in compliant with all IT security policy through site audits.
- Responsible for working with outside vendors in all aspect of server upgrades, software upgrades, disposals, data center upgrades, backup recover plans etc.
- Responsible for all installation, testing, and setup of new hardware and software within local and remote site areas.
- 24/7 responsibility for all mission critical servers/ Blackberry servers and telecommunications.
- Maintained a working knowledge of HVAC, UPS, and electrical switch gear.
- Maintained an in-depth knowledge of Mitel’s VIOP systems. Responsible for all telecommunications for more than 165 sites. Responsible for designing and implementing Mitel’s VIOP systems for all of GDIT local and remote sites.
- Advanced knowledge and proficiency in the use of modems, data scopes, patch panels, concentrators, associated terminals, and network management software.
Network Administrator
General Dynamics Information Technology
San Diego
01.2001 - 01.2007
- Network Administrator providing hardware, software and networking support to more than 1,300 users throughout Navel Engineering Facilities for the South West Division.
- Planned, managed, and controlled the computer operations activities of all local and off-site GDIT locations under the Systems Integration Division - West Coast.
- Facilitated the deployment of more than 40 T1s for Email and Internet connectivity.
- Planned and led the rollout of more than 250 Windows 2000 desktops.
- Designed and implemented back-up/recovery solution, utilizing Veritas Back-up Exec.
- Recipient of Excellence Performance Award for the application of operating system patches and IAVAs to safeguard the integrity of the South West Division’s Information Systems from cyber-terrorism.
- Administered, configured and upgraded more than 60 Windows 2000/NT file and MS Exchange servers, including patches/upgrades and fixes.
- Installed and configured Blackberry server to support Blackberry and Nextel Blackberry PDAs.
- Credited with successfully increasing closed tickets from 100 to more than 500 per month.
- Installed, configured and supported hardware and software into technical environment.
Education
Master of Science - Management of Information Systems
Bellevue University
Bellevue, NEBachelor of Science Degree - Business Information Systems
Bellevue University
Bellevue, NEAssociates of Science Degree - Information Science
Maric College
San Diego, CASkills
- Storage architecture
- Network management
- IT security
- Systems administration
- Data backup solutions
- Project coordination
Certification
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Admin. (MCSA)
- MS Exchange 5.5/2000 Certified Professional
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Professional (MCP)
- CompTIA A+ and Network+ Certified Professional
- COR 1 Level certified
- IT Fellow 2022
- CXO Fellows 2018
- Mitel 3300 ICP phone Certified Professional
Timeline
Information Technology Specialist GS-2210-13
USDA-Department of Agriculture
12.2011 - Current
Enterprise Architecture Manager – Fort McNair, (J6) / Server /Storage Team lead USDA (FAS)
Microtech – IT
12.2011 - 12.2009
Operations Manager
General Dynamics Information Technology
12.2009 - 12.2008
Network Administrator
General Dynamics Information Technology
01.2001 - 01.2007
Master of Science - Management of Information Systems
Bellevue University
Bachelor of Science Degree - Business Information Systems
Bellevue University
Associates of Science Degree - Information Science
Maric College