Customer Service Representative with over 3 years of experience in telephone customer service as well as in-person customer service, including sales, tech support, and customer care.
Overview
5
5
years of professional experience
Work History
Territory Account Manager
Kenworth Sales Company
01.2025 - Current
Developed and maintained strong relationships with specific customers in a designated territory. Coordinated with our inside sales team to ensure parts and service relations and customer experience was the key priority. Educated customers on products and services offered to meet individual business needs. Negotiated pricing structures to secure profitable deals for both businesses involved.
Inside Parts Sales
Kenworth Sales Company
04.2022 - 12.2024
Operated a computer system looking up point of sales and parts. Assisted customers with part ordering, pricing, and availability of items either in store or over the phone. Pulling parts needed by the mechanics to repair trucks. Greeted customers who were either dropping off or picking up trucks for maintenance.
Assisted walk-in customers with information, selling points, and answered questions pertaining to windows and doors. Assisted customers with part ordering, pricing, and availability of items either in store or over the phone. Recorded items ordered, received, and invoiced through a computer system. Loaded, unloaded, and delivered products to contractors and homeowners.
Education
Associate of Applied Science - Electrical Engineering Technology
Virginia Western Community College
Roanoke, VA
05.2023
High School Diploma - undefined
Liberty High School
Bedford, VA
05.2019
Skills
Background of studies in Electrical and Industrial Technology