Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samuel Moniz

Powhatan

Summary

Dynamic professional with extensive customer service experience at LongHorn Steakhouse. Proven ability to prioritize tasks and communicate effectively, resulting in enhanced guest satisfaction and reduced complaints. Strong work ethic and excellent memory retention contribute to success in fast-paced environments, ensuring memorable dining experiences.

Overview

4
4
years of professional experience

Work History

SERVER

LongHorn Steakhouse
Chesterfield
06.2023 - 01.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Memorized menu to help diners make informed meal choices.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

GUTTER INSTALLER

Layman Brothers Contracting
Powhatan
07.2022 - 01.2023
  • Loaded materials onto trucks and logged usage.
  • Assisted with installation of gutters and downspouts.
  • Adjusted roof flashing to maximize drainage.
  • Erected scaffolding and ladders to reach gutter heights.
  • Assessed roofs for signs of damage or wear and tear after storms.
  • Cleaned up work areas upon completion of projects.
  • Installed downspouts, elbows and materials in existing and new construction homes.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.

HEAD FOOD RUNNER

O'tooles Irish Pub
Midlothian
07.2022 - 01.2023
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Monitored food temperatures and kept records of all food items.
  • Restocked food supplies in kitchen and organized storage areas.
  • Cleaned and sanitized food preparation and serving areas.
  • Arranged tables and chairs for special occasions and events.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Provided patrons with estimated waiting times during peak service hours.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

HOST

Mellow Mushroom Pizza
Short Pump
05.2021 - 08.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Delivered pick-up and curbside orders to guests.

GROCERY STOCKER

Tom Leonards Farmers Market
Short Pump
05.2020 - 09.2020

  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Processed and packaged stock items for customer purchases.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Greeted customers and directed to requested products.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.

Education

BACHELOR OF SCIENCE - CHEMISTRY

James Madison University
Harrisonburg, VA
12.2025

HIGH SCHOOL DIPLOMA -

Powhatan High School
Powhatan, VA
05.2021

Skills

  • Active Listening
  • Maintaining Clean Work Areas
  • Reading Comprehension
  • Customer Satisfaction
  • Social Perceptiveness
  • Critical Thinking Skills
  • Complex Problem-Solving
  • Strong work ethic
  • Exceptional customer service
  • Task prioritization
  • Team collaboration
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Guest engagement
  • Sales techniques
  • Upselling techniques
  • Positive and professional
  • Menu memorization
  • Time management
  • Customer service
  • Effective communication
  • Item promotion

References

References available upon request

Timeline

SERVER

LongHorn Steakhouse
06.2023 - 01.2024

GUTTER INSTALLER

Layman Brothers Contracting
07.2022 - 01.2023

HEAD FOOD RUNNER

O'tooles Irish Pub
07.2022 - 01.2023

HOST

Mellow Mushroom Pizza
05.2021 - 08.2021

GROCERY STOCKER

Tom Leonards Farmers Market
05.2020 - 09.2020

BACHELOR OF SCIENCE - CHEMISTRY

James Madison University

HIGH SCHOOL DIPLOMA -

Powhatan High School

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Samuel Moniz