Samuel J Dickson
Galax
Summary
Dynamic sales professional with a proven track record at Jeff Johnson Chevrolet, excelling in customer service and relationship building. Skilled in developing effective sales strategies and training teams, I consistently exceed targets while fostering collaboration. My expertise in CRM systems enhances communication, driving revenue growth and client satisfaction.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Cockerham Energy
07.2023 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Learned inventory management practices, ensuring stock levels met customer demand efficiently.
- Supported sales initiatives by maintaining visually appealing merchandise displays and promotional setups.
- Engaged with team members to foster a collaborative environment focused on customer satisfaction.
- Participated in training sessions to develop knowledge of product features and benefits for effective selling.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences for customers.
- Contributed to daily store operations by organizing sales floor and managing backroom inventory effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Store Manager
Advance Auto Parts
06.2020 - 07.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed inventory levels, implementing effective stock control measures to minimize waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented promotional campaigns, driving foot traffic and increasing overall sales performance.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Enhanced customer service standards, resolving issues promptly to improve satisfaction ratings.
- Developed employee schedules, optimizing labor resources to meet peak business demands.
Sales Manager
Jeff Johson Chevrolet
11.2015 - 05.2020
- Developed and executed sales strategies to increase market share and drive revenue growth.
- Led team training initiatives, enhancing product knowledge and sales techniques among staff.
- Analyzed customer feedback to refine product offerings and improve client satisfaction levels.
- Collaborated with marketing teams to design promotional campaigns that effectively targeted key demographics.
- Monitored sales performance metrics, identifying trends to optimize sales processes and strategies.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Implemented CRM systems to streamline operations, tracking leads and improving communication efficiency with clients.
- Conducted regular performance reviews, providing constructive feedback to enhance team effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed strong relationships with key clients, fostering long-term partnerships and increasing customer retention rates.
- Managed sales team to exceed performance targets and drive company growth.
- Led regular sales meetings focused on pipeline management, territory planning, and goalsetting.
- Developed financial forecasts to support sales strategies and enhance budgetary efficiency.
Car Salesperson
Shelor Motor Mile
04.2011 - 04.2015
- Developed strong customer relationships through effective communication and personalized service.
- Executed sales strategies to exceed monthly quotas and drive revenue growth.
- Conducted comprehensive vehicle presentations, highlighting features and benefits to customers.
- Collaborated with finance team to facilitate seamless transaction processes for clients.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Education
High School Diploma -
Carroll County High School
Hillsville VA06-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Supervised team of 12 staff members.
- Exceeded monthly quota 15 times.
- Brought in 22 new customers.
Certification
- Class A Contractors License - [Timeframe]
Timeline
Sales Associate
Cockerham Energy
07.2023 - Current
Store Manager
Advance Auto Parts
06.2020 - 07.2023
Sales Manager
Jeff Johson Chevrolet
11.2015 - 05.2020
Car Salesperson
Shelor Motor Mile
04.2011 - 04.2015
High School Diploma -
Carroll County High School